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Unsubscribes being added to Default Segments?

Question asked by 28107 on Jul 28, 2013
Latest reply on Aug 1, 2013 by 28107
Hi guys,

I've recently noticed that in campaigns where I am using Segmentations, some unsubscribes are being added to the Default version of the segment. When the campaign was initially blasted, there was no one that would have received a default version, yet my email performance report shows that there were people in the default segment and all of them have unsubscribed.

I know that segments are dynamic and that if a criteria changes, the record moves to the version that matches those rules, but I can understand why an unsubscribe would be moved to a default segment (the rules don't include unsubscribe as a selection criteria).

Thanks

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