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Emails Stuck in "Send Email" State

Question asked by 29182 on Aug 8, 2013
Latest reply on Aug 9, 2013 by e5edb74a60d32292c0d40b6e0c3f415bc9847139
We've set up approx. ~7,500 leads to receive 1 email in a campaign. The campaign was scheduled to send right away. The Campaign shows that all leads have been qualified and that the campaign has run as specified. However, none of the emails seem to have gone out. The delay has been in excess of 5 hrs. and we are prepared to send out a new campaign to the same contact list but DO NOT want the email to be sent twice.

From research on the forum, it seems that once the campaign is set to run, it WILL run through the contacts associated (delays/lags unknown).  Is there ANY way to prevent the campaign from running emails at this point? And if not, what should I expect on timeframe/delivery status for the emails in the exisiting campaign stuck in the "send email" status?




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