This content has been marked as final. Show 3 replies
We ALWAYS land in our own spam folder when conducting tests, probably because Outlook can identify that the email is not actually originating from our mail server. I haven't had any major issues with our outbound communications, however. Well, I should say that our deliverability is fine, I haven't seen any weird spikes in engagement with our emails that would concern me.
The only thing I noticed is that a few of our emails now look horrible on outlook 2013, but not on earlier versions of Outlook.
We have noticed exactly what you described in your first comment. Our deliverability is fine, but I have heard from several reps that their clients are getting the messages in their junk box. Also, on our website we have downloads that contain links to our ftp site for software trials, and we have noticed through feedback from support that more people not "receiving" this email than ever before.
Something is definitely different, I would like to know what the best approach to combat this is.
Wish I would have seen this thread earlier!