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Trigger off Account change

Question asked by b706ea80613200c9076fff41d5e1dc75bc5f4adf on Aug 12, 2013
Latest reply on Sep 25, 2013 by e5edb74a60d32292c0d40b6e0c3f415bc9847139

     We see lots of movement of leads between accounts/companies.   Leads at some companies are eligible for certain communications from us (based on what we call "Member Status"). 

      

     I tried to create a trigger campaign based on this "Member Status"  field with Constraints "Previous value" and "New Value."  If  the Member Status of a company changes,  the Marketo campaign correctly subscribes or unsubscribes leads based on our rules.   BUT, if a lead moves from between ineligible and eligible companies, it doesn't work.  

      

     In the Activity Log I can see something like

     -   Activity Type: Change Data Value

     -   Detail: Changed Account Name from XYZ to ABC  (Account Name is a custom field on Contacts)

      

     But I can't see the changes to "Company status" - probably because those are fields on the Account…

      

     Any ideas? 

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