11 Replies Latest reply on Nov 26, 2013 7:26 PM by Jeff Coveney

    Customer engagement engine question

      Is there any way to prevent duplicate content from being sent by the new engagement functionality in the event that the content was delivered outside of the engagement nurture stream? For example, someone downloads whitepaper xyz directly from your website, but you also have an email in your engagement stream that offers the same content...can you prevent the engagement stream from emailing the asset that has already been downloaded organically off the website?