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Inconsistent Activity Tracking in Sales Insight

Question asked by 8e44290f1a87bd5adf9208e769fe401db77d1ed3 on Aug 23, 2013
Latest reply on Aug 29, 2013 by Edward Masson
Has anyone noticed Sales Insight tracking to be unusually inconsistent lately?

We have all of our reps upgraded to the new plugin, but continue to get reports that email activities (those with Subject title "Was Sent Sales Email...") are not being logged in SFDC consistently, despite the activity showing up in Marketo. Other times, the activity shows up in SFDC hours after the rep has sent the email.

We are also seeing activities not being passed over when we merge a lead that is in MKTO but not in SFDC, with a lead that is in both instances. Very strange.

Is anyone aware of such an issue, and if so, what have you done to resolve it?

Thanks! - Jonathan