Were you using tokens for the Contact Name and referenced your company name as the default? If so, when you send test emails from the email editor, it will defer to the default values for any token. But if you send an email from the email previewer, you can reference different lists to see how the email will look when they receive it.
If this is not the case, can you proved a screenshot of what the email From, Reply-to, etc looks like?
I agree with Jeff... I'd check your tokens (sounds like that's what you're using).
Also, I'm assuming this is just a regular email and doesn't use those fields dynamically?
Dear Jeff and Kim
thank you for the replies, and I am not using any special tokens. I am sending the screen shot for you to better illustrate this. we are using our company name in the From Name.
and this should elliminate any issues as this name should be shown infront of sender's email address once sombody recieves the email right? and it should be Silver Spring Networks <contacts@ ...> and not Contacts <contacts@...> because we havent defined the name Contact anywhere in our email or defult preference anywhere in marketo.
That looks correct to me. I would create a campaign to send yourself the email and see how it renders. While Mkto's testing capabilities are good, sometimes you just need to do an actual blast to yourself to see what is going on.
Can you let us know how that goes? From your screenshot, it appears that there is no reason for your reps name to show up in the From Name. And yes, Silver Spring Networks should show up first in Outlook.
Quick question: did you publish this email to Sales Insight?
Thank you Jeff .
I am going to email lthe support team now.