4 Replies Latest reply on Aug 28, 2013 2:28 PM by 7595

    Employee Cookies Linked to Lead Records

      Our sales team uses the Marketo Outlook Add-In to send emails to leads. When leads reply to these emails our sales employees are getting a cookie if they download pictures or click on a link in those emails. Now, our employee’s web activity is tracked and recorded under that lead record. Because of these problematic cookies, certain leads now have inflated lead scores, but it's difficult to tell which ones.

      Has anyone else faced this issue?  What is your company doing to make sure the cookies aren’t being added to employees and writing to lead records? Any suggestions on cleaning up the inflated scores with a batch campaign?