6 Replies Latest reply on Nov 19, 2015 10:41 AM by Nichole Cunningham

    Change score using 'Segment Changes' trigger

      We're using segmentations to score (as well as target) our customers according to certain characteristics.

      The segment is determined by certain standard and custom salesforce fields.

      However, when I try to use the 'Segment changes' trigger to try and adjust the score, sucha s when they move from one segment to another, it refuses to update the score.

      Does someone know why this might be or an alternative way of accomplishing this?