AnsweredAssumed Answered

Change score using 'Segment Changes' trigger

Question asked by 32325 on Aug 15, 2013
Latest reply on Nov 19, 2015 by Nichole Cunningham
We're using segmentations to score (as well as target) our customers according to certain characteristics.

The segment is determined by certain standard and custom salesforce fields.

However, when I try to use the 'Segment changes' trigger to try and adjust the score, sucha s when they move from one segment to another, it refuses to update the score.

Does someone know why this might be or an alternative way of accomplishing this?