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What is the best approach for integrating live chat and Marketo?

Anonymous
Not applicable
‎09-13-2013 01:53 AM
‎09-13-2013 01:53 AM

What is the best approach for integrating live chat and Marketo?

Can anyone help? We are currently looking for a chat client that can pass the chat transcript into Marketo.
Can anyone share their successes in doing this and recommend a chat client that does this well? 
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Anonymous
Not applicable
‎09-13-2013 03:45 AM
‎09-13-2013 03:45 AM

Re: What is the best approach for integrating live chat and Marketo?

LiveEngage, from LivePerson would be an option

http://launchpoint.marketo.com/liveperson-inc/872-liveengage

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Anonymous
Not applicable
‎09-13-2013 05:24 AM
‎09-13-2013 05:24 AM

Re: What is the best approach for integrating live chat and Marketo?

We managed it with oLark.

oLark is a good chat client with a nice API but it required a chunk of custom development back when we did it about 18 months ago.

Here is some of my code I've shared (not the complete solution, but a way to get lead data into Javascript)

https://github.com/mozz100/marketo-whodat

I would recommend oLark but unless you are confident with coding, you're restricted to what's on Launchpoint...
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