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I'd recommend creating a Smart List.
1. Member of Engagement Program - Choose the correct Engagement Program
2. Email Bounced - Choose the emails that apply
Hope that helps.
If no qualified leads show up, this may just mean that there were no bounced emails.
Thank you for your response. I have created a Smart List as you suggested and I am not getting any qualified leads. However, I know for sure there are bounces, becasue the basic report shows them. Any other ideas on what steps I'm missing? Or should I reach out to support at this point for more specific help?
Does the report show hard or soft bounces? Are you selecting the correct filter?
This looks like a report. I'd recommend building a Smart List with those same filters. Only a Smart List will be able to pull up specific leads. The report can only provide a high overview at this time.
Thank you for your response. Does it matter where I make the Smart List? I did is as a new local asset of my engagement program, and it's still not working.
Sorry to be such a novice!
It shouldn't matter where you build the Smart List.
Since it's still new, try removing the "Date of Activity". Also, check to see if the correct email was selected in the filter.
If you still see 0 leads, go ahead and file a support ticket so an engineer can take a look into your instance and this list that you created.