2 Replies Latest reply on Mar 18, 2013 12:16 AM by 6779

    Contact Names Being Replaced

      Whenever we send out an email blast, we notice that a few of our contacts are being changed/replaced by the names of other people within the company.

      Why is this happening?

      We don't want to lose our original contact's name so is there a way to to keep our original contacts AND have these new contacts added to our database?

      Any advice or suggestions welcome!

      Thanks!
        • Re: Contact Names Being Replaced
          Probably happening because of dupe/mismatched email addys in your blast list.  If you upload a list w/email and names, and that email already exists in the database under another name, the record will update to the uploaded list's data if columns are not blocked from updating.
          One way around is to only upload email addy column to static lists for blasts, it won't overwrite anything if there's no other data attached to that email.
          Also, can block specific fields from updating in field management, I set them to not update from untrusted lists, and then lists coming from our (rather dupey, by email addys) customer database I upload as 'untrusted' so that names specifically do not update to match our in-house data, but stick with the de-duped and user-upated mkto lead record data.
          • Re: Contact Names Being Replaced
            Also, do you have the field Email Address available everytime your form is displayed? It is very possible that colleagues share your emails and when they do so write their names over the other person's name on form fill out. Unless it contains email address it won't create a new record.