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Can you research more to see if there are log errors?
It sounds like the marketo user isn't able to do something. Perhaps Support can check the hidden logs or you can walk through the Marketo User permissions in more detail. It could be as simple as a field issue or a R/W permission.
Do your Contact records that aren't synching with Marketo have an email address?
I had a quick look in your instance and I don't see any errors in the sync logs or backlog on the contact object. As Josh said I'd recommend logging a case with support and if you can provide some details with examples we can arrange a screenshare to troubleshoot if required.
I know this question was posted quite some time ago, but I was wondering if you ever got the answer as to why the contacts weren't syncing. I am having the same exact issue.