5 Replies Latest reply on Sep 28, 2016 12:47 PM by Grégoire Michel

    How to suppress certain emails in an Engagement Program for certain contacts?

      Hi all,

      I am about to start an Engagement Program for new leads. These new leads might have come into our database by downloading a particular white paper, but this very white paper could also be part of the Engagement Program. Any idea how I could prevent these leads from receiving a white paper email for an asset they have already downloaded?

      Maybe to add more clarity: These leads have never received an email from us, but they have submitted a Marketo form. And I don't want to exclude these contacts from the complete stream but just from a particular email in that stream.