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How to suppress certain emails in an Engagement Program for certain contacts?

Question asked by af03dad167e46eb4803ce730cc12610c4dc6019f on Nov 20, 2013
Latest reply on Sep 28, 2016 by Grégoire Michel
Hi all,

I am about to start an Engagement Program for new leads. These new leads might have come into our database by downloading a particular white paper, but this very white paper could also be part of the Engagement Program. Any idea how I could prevent these leads from receiving a white paper email for an asset they have already downloaded?

Maybe to add more clarity: These leads have never received an email from us, but they have submitted a Marketo form. And I don't want to exclude these contacts from the complete stream but just from a particular email in that stream.

Thanks,
Michael

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