2 Replies Latest reply on Apr 14, 2013 7:17 PM by Kimi Heskett

    Does the Unsubscribes from Email trigger include Sales Emails?

      Does the Unsubscribes from Email trigger apply to Sales Emails as well as regular emails?  Same question for the Unsubscribed from Email filter.

      If it does apply to both, why isn't there a Sales Email specific version as there is with all other email related activity triggers/filters (e.g. Clicks Link in Sales Email, Opens Sales Email, etc.)?  Also, if it does apply to both, since you are able to specify the name of the email instead of the subject, why can't we specify the name of the email in the case of other Sales Email triggers/filters?  I understand that we'd still need this for non-template emails sent via the Outlook Add-in, but for templated emails, the subject is not great as the sales team can modify it, Marketo appends an ID code at the end, so you have to use a "contains" rather than an "equals" operator, which makes it more likely that you may have two different sales emails that "contain" the same phrase and you wind up with a false positive.

      If the "Unsubscribes from Email" trigger/filter does not apply to both, how can I trigger/filter for leads that unsubscribed from a Sales Email?