2 Replies Latest reply on Apr 12, 2013 2:45 PM by Michelle Tiziani

    Can you add additional status to a channel after I started the campaigns

    Michelle Tiziani
      So upon reviewing one of our programs that uses a particular channel, I realized that there's 2 status that are missing that prevents the leads from progressing and it's related to their interaction with our telemarketers.  Since the email campaigns already started, and the telemarketers have already contacted some of the leads, is it too late to add these 2 missing status to the existing channel?  

      If I can change it, will it only affect future campaigns within the program that uses that same channel?