AnsweredAssumed Answered

Excluding Weekends from a 2-Business Day Lead SLA

Question asked by 8308 on Apr 3, 2013
Latest reply on Dec 4, 2014 by 62472
What is the simplest approach to creating a 2-day SLA within Marketo?

Here is the logic to implement:
  •           A lead is assigned to sales
  •           Give sales rep 2 business days to follow up with the lead
  •           After 2 business days if they have not followed up yet return the lead back to a round robin queue

The issue I am having in Marketo is the only way to consider weekends seems to be a Wait flow step that waits until M-F. But in that case if the lead is assigned on late Friday it will be redistributed on Monday which is really only 1 business day.

One workaround is to schedule campaigns on Monday-Friday nights that check for leads assigned in past 5 days - but not in past 2 days - then redistribute if sales has not followed up in past 2 days.

What is the best workaround here?