AnsweredAssumed Answered

Landing in SPAM Folders

Question asked by 2b42b059310113d274b8354a5b32439c8b879815 on Apr 19, 2013
Latest reply on Apr 29, 2013 by 2232
More of our emails have been landing SPAM folders recently, and we're trying to figure out why.

I found an article where a Marketo employee said "Leads that are unsubscribed for SPAM complaints will show Unsubscribe Cause as "Spam complaint to ISP"." The problem is none of our unsubscribes show that reason, which can't be right.

Does anyone have tips on finding out how many unsubscribes have come from SPAM complaints or why this would be happening all of a sudden? Our open rates have dropped a bit but not much, and our deliverability rate is great.