SOLVED

'Campaign Assigned' coming along for the ride when contacts are cloned

Go to solution
Anonymous
Not applicable

'Campaign Assigned' coming along for the ride when contacts are cloned

Our sales force sometimes uses CLONE to help expedite the creation of new contacts in SFDC. I just realized that this cloning was also bringing along our CAMPAIGN ASSIGNED field, which is used to hold the current nurturing campaign status. 

Is there a way in SFDC or Marketo to prevent this from happening? 
Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

Re: 'Campaign Assigned' coming along for the ride when contacts are cloned

Did a quick search, looks like this is a common problem (people want to be able to choose which fields are cloned); they suggest creating a custom Clone button that doesn't pass those particular field values. 

https://success.salesforce.com/questionDetail?qId=a1X30000000KpxNEAS

HTH!

View solution in original post

2 REPLIES 2
Anonymous
Not applicable

Re: 'Campaign Assigned' coming along for the ride when contacts are cloned

Did a quick search, looks like this is a common problem (people want to be able to choose which fields are cloned); they suggest creating a custom Clone button that doesn't pass those particular field values. 

https://success.salesforce.com/questionDetail?qId=a1X30000000KpxNEAS

HTH!
Anonymous
Not applicable

Re: 'Campaign Assigned' coming along for the ride when contacts are cloned

Wow thanks Jason. I did some quick Googling earlier and came up with "Salesforce needs to implement this feature! Argh!".

This is far more useful and I'll have to give it a try. Will post back my results!