1 Reply Latest reply on Apr 16, 2013 5:50 PM by Josh Hill

    Poor Deliverability to hotmail.com

      We are noticing poor levels of email delivery to hotmail.com specifically (overall deliverability is less than 75%, with the vast majority of hotmail.com addresses going to "pending" then "soft bounce" after 30 plus hours)

      Is anyone else experiencing this currently - maybe specific to the European infrastructure?

      We have a ticket open with support - just canvasing separately how widespread this issue appears to be.
        • Re: Poor Deliverability to hotmail.com
          Josh Hill

               You can help alleviate this problem by splitting up your sends to @hotmail.com over a period of time instead of sending all at once.

               Break it up into 2 or more lists and send with a wait step. 
                

               Sometimes Marketo Support or the system will help with this.