mikaelakelly

have you double-checked that the email is actually going out? If sent is 0 it doesn't appear. I'd check a smart list that it's been sent. If not, then maybe call Support and ask for a Cache Clear ... View more

That value is derived from the person’s inferred country/region data. If the person has never visited your site, it won’t be present — and it’s not incredibly reliable in any case. I would always use your own custom field to record the person’s proper operating timezone, which you should gather from them on a form. ... View more

Like Amy says, it’s on the webinar side, but I bet you can find it in the webinar setup itself. Some vendors have a “don’t allow free email addresses” checkbox built in. ... View more