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Hi @Floyd_Alvares2 - Thanks for the response. I submitted the question to my CSM as well, and she sent instructions on how to install it. I'm afraid our partner isn't very competent.
Hi @SanfordWhiteman - Here is a screenshot of some records that are affected by this (I have 52 of them and they are some of our biggest customers):I am not sure what they whitelisted - I had my assistant contact them. I will ask her.The records are not marked Marketing Suspended, as you can see in ...
Hi @Floyd_Alvares2 - I have tried resending the email to the email suspended group with the "550 Sender email address rejected" error message, and the emails weren't sent. The activity logs just keep updating to Changed Email Suspended at... See screenshot below.
I just implemented this and tested it - none of my registrations are going through to GTW anymore. Not sure what happened, but I have Support researching it.
Thank you! This makes sense and exactly what I was looking for!
Hello! What do you mean by "gated system"? We don't want automatic approvals though - we want to do it manually. What would the flow be if we manually approve? Would GTW be able to change a program status to registered? I could use that as the trigger to send the confirmation email. Or should I c...