Thank you for responding! Super helpful! I have another great example - which I think is giving me more reason to advise against keeping deleted records in Marketo - there was an email we sent out the other day - and for some reason, Marketo decided to include the "deleted" (deleted from Salesforce) records in the email send & add them to the salesforce campaign - even though that same email address is associated with another record (that is NOT deleted in salesforce). I wonder why / how Marketo favors one record over another? Shouldn't any record with that associated email be added to the campaign? (salesforce and/or marketo)
The above goes back to one of the issues causing duplicates in salesforce - records that have been deleted get picked back up & pushed back into the system, even though another record has the same exact email & has not been deleted from salesforce.
... View more