KamillaHeap

Hi Alexis, We had a similar issue with our integration - it passed video view information as expected when a video was embedded on a Marketo page or was stored in one of our separate video hubs, but it wasn't passed when a Marketo form was embedded directly on a Vidyard video (from our share page). We've just been through several rounds of Vidyard support and they've made some changes to the integration on their end which has solved the problem for us.  It sounds like they've amended their whole integration, not just ours, so might be worth you doing some testing again now to see if your problem has been solved with the fix?    Let me know how it goes! Kamilla ... View more

Hi @Oz_Platero,   Thanks for your reply.    Yeah, we're all set up in terms of set-up. I've just checked your tips as well, and it's all in order. Very strange!   We ended up tracking separately on a spreadsheet and updating statuses manually post-event.    Ticket raised with Marketo, I'll post it on here if we get a response.   Thanks, Kamilla  ... View more