Mike_Reynolds2

Hi all. Just a note to let you know that we're aware of the issue and are working on it. The slowness problem is affecting one of our datacenters. Our Operations team has been investigating the problem and have also escalated it to our vendors. Thank you for your patience while we get this resolved.

Brian Zimorowicz​No problem. I can help you out!Our Support Feedback team (supportfeedback@marketo.com) fixes up profiles. Looks like you're still getting the errors when trying to contact Support (support@marketo.com). That's just for reference. I reached out to our Support Feedback team and had th...

Hi Brian Zimorowicz​,Login access and Support Admin issues can be resolved by our Support Feedback team. They can be reached at supportfeedback@marketo.com.Changing the Admin does need to be done by our Support Feedback team. However, just as a reference, the rest of the authorized contacts can be m...

Hi Nikki Aurelio​The DNS issue we've experienced should not have impacted your CRM sync in any way, but of course we want to make sure by looking at it directly. Even if this wasn't related, we certainly want to see what is causing the backlog and how we can resolve it. I recommend that you Contact ...

There isn't a way for you to see directly whether you've been moved to Munchkin V2. Only way to know is to Contact Marketo Support and have them check for you.

Hi all! This one's done now and live chat support is enabled! Authorized Support Contacts will see the chat option and all the full details can be found here: Marketo Live Chat Support Sorry for not marking this one as complete sooner, but we've got the chat option ready to go!

Yes and no. The batch size of 10k per sync operation is the same, and the recommendations for getting around the backlog would work with MSD also, but there's a difference in the sync cycle operations because the objects in MSD are different than those in SFDC. Core concept is essentially the same, ...

Hi all. Just wanted to drop a note in to mention that we had some incorrect information given out in one of our Support cases, which is why Jason edited the post above. Felt it was was worth mentioning that this is an excellent discussion with some really good detailed info. The clarification edits ...

Hi Grégoire MichelCan't speak officially for something I'm not personally familiar with, and webhooks were never really my personal strong suit. I'd have to defer to the Support ticket on this one.As for the lead promotion part, the smart campaigns not triggering off of anonymous leads will only app...

Hi Lynne Hagan​Sorry to hear that you're having the problems here. I can't speak for Salesforce's sales team and what their sales reps want to say. However, that said, you don't need to upgrade to a newer version of Salesforce just to get SOAP API access. It should be available as an add-on that can...