Mike_Reynolds2

Hi all. Sorry for the inconvenience that system slowness can cause. I can appreciate the frustration. I wanted to just make one note here. This discussion thread has been open for about 3 months now. The original issue at the beginning isn't the same occurrence as the others mentioned along the way....

Hi Melody,​I'm sorry to hear that you had a bad experience with one of our Support Engineers this morning. I've found the records of your cases from your calls and wanted to make sure you got the right answer.It looks like on the most recent call, our Support Engineer was able to correct the wrong i...

Hi Steph Anderson​Chrome's update will apply to all web pages, including your Marketo landing pages. If you have an SSL cert in your own website securing those pages, your visitors won't get that warning from Chrome. However, your Marketo pages aren't hosted on your website, so they wouldn't have th...

Greg, Can you test it again? Should be working, just need to confirm.Thanks,Mike

Greg, everyone,If you're currently logged into Marketo, please stay logged in and don't log out. This may be a bigger issue that could affect login access in certain countries, but only within the EMEA region. More info to come.Mike

Grégoire Michel​You're right. It's working in the US but our EMEA team is seeing the problem also. Thanks for tagging me on this. I'm getting our Ops team working on it right now.-Mike

Hi Grégoire Michel​I've been testing this in Chrome, Firefox, Edge and IE and the site comes up fine in all of those browsers.You'd said it was the same browser. Try clearing the cache and cookies and using other browsers and let me know how that works.Thanks,Mike

Hi all. Just a note to let you know that we're aware of the issue and are working on it. The slowness problem is affecting one of our datacenters. Our Operations team has been investigating the problem and have also escalated it to our vendors. Thank you for your patience while we get this resolved.

Brian Zimorowicz​No problem. I can help you out!Our Support Feedback team (supportfeedback@marketo.com) fixes up profiles. Looks like you're still getting the errors when trying to contact Support (support@marketo.com). That's just for reference. I reached out to our Support Feedback team and had th...

Hi Brian Zimorowicz​,Login access and Support Admin issues can be resolved by our Support Feedback team. They can be reached at supportfeedback@marketo.com.Changing the Admin does need to be done by our Support Feedback team. However, just as a reference, the rest of the authorized contacts can be m...