Hi all,
We have a website in NZ, where the opt-in laws are strict. We have radio buttons for 'Yes, I want to stay informed' and No, 'Please do not email me.' e.g. https://www.worldanimalprotection.org.nz/end-global-wildlife-trade-forever
One particular lead filled the form, checked 'Yes, I want to stay informed,' but when sent to MKTO via API, durable unsubcribe kicked in and automatically unsubbed them.
I am being told by MKTO support, and some threads in communit here, that it is possible to change the unsub data value and overwrite the durable unsubscribe. I am also reading that it cannot be overwritten. So, which is it? If it were possible to link an opt-in field in a form to the unsub data point in MKTO, with the value of N (not unsubscribed), why won't it overwrite.
I have also tried running programs to change durable unsub, but they did not succeed. They temporarily switched unsub to False, then were autoamtically turned back.
Caveat; our admin settings are controlled by head office, and I do not have personal access to them.
Anyone know the latest with this?
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