Kristina_Jobert

Who do I get in touch with to view the logs that make the attempt to our instance which have failed? Is that via the code' that is using our API? Would we be able to see errors on that string of code?

My guess is that they were deleted at some point and then the lead re-entered the instance via list import or API (two most common cases). This also happens sometimes when there's clean up efforts in Salesforce. The lead/contact then gets merged but when this happens sometimes the older data will ge...

When you say "You can manage this by analyzing your entry sources (sales uploads, etc) and cut off people from being able to add records. You can add processes to block or force deduping."Can you share some examples of how we can force dedupe a contact upon re-entry? We have these issues.

This is interesting, Sara.In our instance, when a new person hits our database, the lead is converted as a contact in Salesforce and then the lead record in Marketo's status changes to Converted. Ideally we would only want one record instead of the two (the converted contact). This doesn't happen a...

Thanks for your response!Unfortunately, the lead/contact could already be in Salesforce, just not added to a specific campaign (we have an ABM sort of lead routing model that checks up against list of named accounts/whether system owned, etc.). So with this, the lead/contact could already be in SFDC...

Hey Veronica - Thanks for the insight. We have been doing this but not very scalable method as we have to dig into each and every program. We're trying to find a way to centralize this workflow and target the OVERALL database to see members who have been affected and failed to be added to ANY Salesf...