Denise_Greenb12

Hi Guillaume,Why the two lists for "Madame" vs "First Name"? If the "Madame" list is for people whose first name you don't know, there is a much simpler way to implement that doesn't require lists at all. Simply use "Madame" as the default value in the token. If First Name is empty, the token will a...

Adding to what Sandy said - filters and triggers that say "in past 90 days" include in past 1 day, 2 days, 3 days, etc. all the way up to past 90 days whereas you want people add exactly 90 days ago.

Hi Jon,Re: "Could this SC be invoked twice at the exact same time e.g. once from a scheduled campaign, and another time from a triggered campaign? If that was the case, maybe the user gets 2 emails."Sanford is right. However, it seems like you could minimize this possibility by adding the choice to ...

Hi Stephanie,I assume the reason you don't want to use wait steps is that you have people who already have the trial and you need to send each of them the emails 20 days after the trial completes. Unless I'm missing something, I think my solution (above) would work for you - just run it as a recurri...

Hi Dianna,Ash is right. Pausing people in the Engagement who are already in the flow of that Smart Campaign won't stop them. This is an unusual setup. Here's what I would do:1) Deactivate the Program in the stream.2) Create and run a smart campaign that removes from flow anyone in that Smart Campaig...

Hi Dianna -As a couple of us have now said, what you need to do is pause the people whom you want to stop sending to. In other words, create smart campaign where the smart list includes the people you don't want to send to and in the flow, put this (where my program name is blacked out in the screen...

Hi Dianne,I have some further thoughts/guesses about what might be going on with your Engagement Program but this is pretty hard to troubleshoot without seeing it.1) My hypothesis that the smart campaign was sending the emails on it's own doesn't make sense because the campaign doesn't have a trigge...

Hi Dianna,When you say "There's no pause since I created as a campaign send (see NU/2019-02-01/Clean up Nurture)", could you explain a little more about your setup? If the Smart Campaign inside "NU/2019-02-01/Clean up Nurture" that sends the email sequence is actually the Engagement Program stream t...

Hi Trisha,Thank you for posting the smart list and for the further information. It looks like Sanford answered most of your questions. I hope you aren't having to build a smart campaign like this for every email. That would be quite a cumbersome way to set up an Engagement Program.To add more in res...

Since you are targeting people who are already in the database, if at all possible, a better bet would be to use filters to define your audience rather than import them into a list. Aside from the fact that it's logistically easier, you'll have a record of the criteria used to target them.Denise