Chris_Wilcox

SanfordWhiteman

Seems like you're talking about something somewhat different. Please open a new thread and describe your situation.

Amod_Kumar_Shar · ‎10-27-2022

Really nice information! Thaks for posting this.

Katja_Keesom · ‎08-18-2022

Fair enough, apologies. Indeed, it is not as simple as that in practice. That is also why a smart list filtering on people who opened a specific email will come up with a different result than the email performance report, as the performance report follows your logic and counts anyone who clicked as an open too, even if there is no open activitiy logged.

Darshil_Shah1 · ‎08-07-2022

@kdavid, Marketo doesn't send marketing emails to the non-marketable people - engagement programs are not an exception, i.e., non-marketable people will still not receive marketing emails from the engagement program. However, if their cadence is not paused or if they aren't transitioned to an exclusion stream they would keep progressing through the content in each cast until they exhaust all the content (the email will still not be sent as they are non-marketable). Hence, in order to avoid people skipping from receiving the content when they're non-marketable, it's advisable to pause or change their stream to an exclusion stream.

Jo_Pitts1 · ‎06-30-2022

@wbarillas , Marketo has pods in many locations. I can't comment on South America, but for example in New Zealand, my clients tend to be deployed on the Sydney (SN) pod.

mpaladhi · ‎06-07-2022

I am also seeing an exceptionally high number of clicks on the very first link of the email for specific email template type. Link scanner issue is on all email templates. This needs to be fixed or there has to be a viable solution to filter human clicks.

Katja_Keesom · ‎03-10-2022

I have to disagree with the concept of using a nurture program for this flow to start with. The Default program you describe will do the job for you, so there is no need at all to build a whole nurture around this.

Chris_Wilcox · ‎02-09-2022

Nope, I abandoned this idea and went instead to try to get Asset ID (which I could then, via the API, associate back to a program ID since an asset can only exist in 1 program). I did KIND OF get asset ID working. It worked in the sense that the code does dynamically populate the asset ID of the email it's within, however my goal was to use the script to populate a querystring element with that emails' Asset ID to associate pageviews to individual emails dynamically and at scale, but the velocity script does not run if it's included as a part of a TRACKED link. Works perfectly in an email body or in the HTML, or even an untracked link. But as soon as you try to use velocity in a tracked link, it breaks, does not run, and the query element just shows the velocity code instead of the code executing. It's apparently a limitation of the email compiler to be able to run velocity and within the tracked URL, then generate the tracked link. I was disappointed. #set( $delim = ":|-" ) #set( $values = $mktmail.xMarketoIdHdr.split($delim) ) #set( $assetId = $values[7] ) ${assetId}

Cathy_Danahy · ‎01-27-2022

I am looking to do the same. Thoughts were to create Custom Program Fields in Marketo for our users to populate when they created the Marketo Programs. Our SFDC Admins would have to manually populate SFDC Campaigns with these Program fields OR find an APP that could shuttle the data into SFDC. Has anyone done this as of yet? Seems like a no brainer - standard ask between AUTOMATION platforms. Just saying.

CLewis · ‎01-25-2022

Thanks for sharing Amy, this is very helpful!

Courtny_Edwards · ‎12-23-2021

Thank you @Chris_Wilcox - I've bookmarked the blog, will be reading it all over the holidays ... and am going to take it step by step (and test by test by test by test) and will come back if (when!) anything specific pops up.

ChiranjeetShahP · ‎12-02-2021

This is awesome, learned something new.

SanfordWhiteman · ‎11-15-2021

@Danja_Prahl please return to the thread and check responses.

Matjaž_Jaušove2 · ‎10-01-2021

Kudos! 😉

Jo_Pitts1 · ‎09-16-2021

@Matt_De_Palm1 , based on what I can see, I'm guessing it is because you've got an extra 'Marketo' in your Q-string When I used the magic form to generate the Q string for a wineglass I get =?UTF-8?Q?=F0=9F=8D=B7?= Maybe try that? Cheers Jo

Pradap · ‎09-08-2021

Thank you for sharing.

SanfordWhiteman · ‎08-25-2021

Also note my complete Pre-Fill solution (linked above) takes advantage of {{lead.tokens}} to do its magic. But it properly encodes them.

Caleb_Kelly · ‎08-09-2021

Any luck mapping Work Email to Marketo?

James_Kelley1 · ‎06-25-2021

Wondering if Marketo support can do this on the backend UI. I am having the same issue due to volume of fields already created.

Chris_Wilcox · ‎06-22-2021

Hi @Steve_Schimmel , Unfortunately, not a ton of options here. If you need your templates to be non-editable and need to have dynamic signatures, you have to reference something on the contact record to populate that data, but there's no real good way to have every user's information somehow dynamically populate somewhere on the contact record to reference when sending. Unfortunately, emails sent via MSI can not utilize Velocity Script Tokens, otherwise I'm sure there'd be a solution in there somewhere. Typically, this is handled by having editable templates where the user can drop in their email signature before sending. I know it's a manual step, but that's the best way to achieve this. On your 2nd question, you'd manage this with contact visibility rules. Any contact an SFDC user can see is able to send an MSI email. If you need to prevent this, that user would have to be unable to see that contact. Sorry these aren't great answers... Thanks! Chris

markb · ‎06-11-2021

I'm having the exact same problem. Here's what I think is happening: A user converts a lead to a contact in SFDC During the brief moment the contact record does not have values in the name, address, title, phone and a couple of custom fields, a sync to Marketo occurs (SFDC does have the values when the conversion process is complete Once the conversion is complete there is no subsequent event in SFDC to cause a sync to Marketo

Chris_Wilcox · ‎06-10-2021

Hi @Kristina_Schro1! I actually migrated away from that tool since Marketo now has a sync status tool built in that was released Q1 of this year. If you navigate to Admin > Integration > Salesforce, there is a tab not for Sync Status. Screenshot below, but that's where you can get all of your sync stats at a better level of detail and clarity than the legacy tool. However, I did just check and the legacy tool still loads and runs just fine for me. One thing I will say, since the UI update you can't look in the URL string anymore for your datacenter. Instead, go to Admin > My Account, and there is a box on that page with Support Information. Your datacenter will be listed there. Just plug that code into the URL in place of DATACENTER: https://app-DATACENTER.marketo.com/supportTools/sfdcSyncStats Good luck! Chris

Tiffany_Phan1 · ‎05-25-2021

Hi Ambika, Is this still the case that we cannot bulk send out Salesforce Lighting? I've been trying to get more details about this because it would greatly support our sales teams rather than just sending an email per record at the moment via SFDC.

Mark_McGriff · ‎05-04-2021

Thanks Chris, I guess we'll have to live with the feed as is. appreciate the response, Mark

Veronica_Lazar1 · ‎04-12-2021

Hi @Malik_Zafar2 I would normally recommend building a SFDC workflow only on the relevant formula fields with time-sensitive info, and the update should come through every time such field is being updated For the current records that did not get the update, you can trigger a data value change by updating any field synced SFDC (not formula and lookup). You can fx find a field you are not using that much and change the data value. This will trigger the mod stamp and all the other field updates. Hope this helps.

Jen_Flom · ‎04-06-2021

@Ken_Ungaro - disregard my previous post. I was able to accomplish this manually by deleting the lead from SFDC flow, then re-syncing them to SFDC again.

Petri_Swart · ‎03-29-2021

Thanks Chris. Marketo have confirmed pretty much what you have said below. It's doable and sounds like it would be similar to the process you have set up for SFDC. But would be a huge project, so we've decided to just bite the bullet and get MSI. Thanks for your help though 🙂 Cheers Petri

Chris_Wilcox · ‎03-29-2021

Ahh interesting. Well, not sure what to do for historical data, but you have some options moving forward. You could either create a new set of custom fields in your Marketo instance, and literally just populate them with the same information you'd put into an interesting moment. "Last Activity Desc" for example, and just do a change data value flow step for that field, and change that string field to your new description instead of using the interesting moment fields. Alternatively, if you want to get these into your CRM too, you could log them as a completed task by the contact. Definitely confirm the volume of interesting moments your team would be posting into the CRM, but by creating these as tasks (and again, the description of the task can be EXACTLY what you were putting in your interesting moment description), your CRM team could filter contacts and leads that fit the description you enter. If you needed to, you could still filter for these in Marketo by using the Activity Was Logged filter, using the date constraints and searching in the Subject field that you'd be populating with your flow steps. Good luck!

Jon_Chen · ‎01-25-2021

Hey @Michael_Langell. Thanks for reaching out. I understand that losing all your bookmarks and subscriptions was really frustrating. The Community is constantly evolving, and we strive to always be proactive and transparent with our customers about these changes. Additionally, we appreciate any customer feedback and take it into consideration for any future updates. Though we don't plan on moving platforms anytime in the future, we'll be sure to communicate bookmarks/subscription data loss at a wider scale if relevant. Please let me know if you have any questions.

CI-AM_MPS150720 · ‎12-09-2020

Thank you Chris for the reply. You have been a great help. Appreciate it!

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