Stella_Zamprogn

Thanks a lot! stella ... View more

Thanks a lot! stella ... View more

Dear Stella Zamprogno​, As Matthieu Muffat Joly explained it to Elena in Chatter this morning, this behaviour of Marketo is known when leads use the same email address (generic one) or worst the email address of one of their colleague when they fill out any form (event registration, content request...). In Marketo, the email address is the unique key of the lead/contact. As a consequence, someone who register a form with the email address of someone else will update the data in Marketo but also in the SFDC corresponding record... In case this happen, and in order to give you an access to the previous data in SFDC, we activated the view on the Contact History section in SFDC: https://lectra.my.salesforce.com/_ui/core/userprofile/UserProfilePage?u=005b0000000fqyl&tab=sfdc.ProfilePlatformFeed&fId… Marina ... View more

Hello everyone, I created the smart list to give you an access to the lists of Members of the 2015 Annual Report program, as well as the lists of Opened, Clicked, Bounced and Unsubscribed. You can find them in the Lead database / CORP_Programs_Results of launched programs. Have a nice week-end Marina ... View more

Hi Elaine, the process with telemarketing vendors need to be addressed. And before that, I am going to import your list of new leads in Marketo. To share with the rest of the Marketo Community: we had a meeting in Paris early February with the GTM managers, Angélique, Margaux and it was decided the following considering that the Sales team is responsible for the Contact database in SFDC. - For the new leads (not yet Contacts in SFDC, recognized by email address), it has been decided to import them in Marketo, but not in SFDC. I will do the import from Excel files you can provide (respecting guidelines I will share soon with the Community). The idea is to wait your leads to become interested enough in Lectra offer to see them automatically created in the marketing queue in SFDC. Then, if qualified by marketing, pushed them to Sales. Globally, this is the process to apply and it is Sales teams who must decide which lead must become a Contact. - If you want to update current Contacts already in SFDC, the same approach: Marketing is not the one who must update the Contact database in SFDC but it is the sales team who must decide if the updates are worth it or not. Updating the Contact database a list import is too risky because it can delete previous updates done by Sales. So for this case, you must communicate the new data to sales (giving them excel file for example) and then they will decide to update them or not manually in SFDC. If you have contacts without email address, I still need to decide how to address them. Please keep on exchanging by email with me on your specific needs. Marina ... View more

Thanks a lot! Have a nice day too ... View more

yes Margaux thanks a lot I share with you my first report about the slow path made by my leads. To be honest I am quite proud because thanks to this report we can see improvements and some disappointments, but in any case it opens to discussion and new actions to take or ..not! The largest part of the disqualified leads are linked to schools, so I am not worried. What about the 361 leads known plus respect to september: how can I understand if they are really NEW or simply someone added them the status? (I do not know why but I have the unpleasant sensation this is a silly question...mha!) In any case thanks for your help. Ciao Stella ... View more

Hi Margaux, thanks a lot for your answers, only two points to underline: 1/Diamino V6R2 will be manage with Cabestan, but the results will be in marketo (please see the test made with my colleague Francesca Gaeta). It's not a problem if a I cannot create a smart list, it was only simpler to manage the leads. 2/ leads merge: see the example below, i normally try to merge leads with leads and contact with contacts but it doesn't work.. have a nice day! stella ... View more

Hi Angelique, I already tested internally 3 emails (it works!) and I'ma trying to understand how to test the form and the landing page. At this moment all the elements of the program seem not be linked each others and I do not feel confident about the management of all ALL the process; I will contact you to fix a webex asap but before I will try to learn more by myself... thanks a lot stella ... View more

Done Victoria! thanks a lot! ( I surely made sometning wrong but now it seems it works!) ... View more

OK thanks! ... View more

Thanks a lot! have a nice day. Stella ... View more