Hey Sophia, To be clear: the email you sent isn't part of the engagement program, but clicking on it should make you a member of it? You can set this up pretty easily with a single smart campaign with a trigger for clicks link in email (you may want to restrict this to a few specific links). You can then add them to the engagement program as a flow step.  However, you'd likely want to handle your stream assignment here too, if your membership of program and assignment to stream trigger criteria is the same (transition rules only function as triggers, and can only be triggered on members - this current logic basically creates a race condition). A good way to do this would be by setting up lists based on links clicked, and then add choices in the "add to engagement program" flow step that say "if member of list X, add to stream A", and so on.  Hope that helps. ... View more

100% agree with Sanford Whiteman​. It's likely a point in time problem. If the email address bounced legitimately with a "not our customer" type of error, then was accepted at the time you tested with any validataion provider, that address may have been converted to a spam trap, which will again accept mail. If you're confident in the initial bounce categorization in Marketo for invalid, there's no need to attempt to re-validate those. We do a good job of classifying those that return verbose SMTP errors like this case " 554 delivery error: dd This user doesn't have a aol.com account [-9] - mta4129.aol.mail.bf1.yahoo.com." There may be edge cases where you have configured a specific bounce like a Spam Block, Category 1 Hard Bounce to invalidate an address after multiple occurrences. That would not fall into this same scenario. I live and breathe Marketo bounce logs and I can say, we almost always have the invalids correctly classified. ... View more

Hi Sophia, Looks like the values for the right border are hardcoded into the template. If you want the left and right border to always be the same height and color, you just need to replace the values for "border-top-width:" and "border-top-color:" with "${articlesBorderSize}" and "${articlesBorderColor}", respectively, on line 1162 of the HTML. If you want to be able to specifcy different border widths and colors for each, you'll need to declare a new variable at top with the other variable declarations, and then use those variables as the values for "border-top-width" and "border-top-color". It should look like this: ... View more

Sophia Sellars​, please move this discussion to Products​ to better visibility. ... View more

How are you determining that the lists you are importing (presumably through Marketo list import) are creating duplicate records? Marketo will not create a duplicate record via its list import or form submission if the email address is the same. However, If the records are being imported into Salesforce, it will allow duplicate records with the same email address to sync from SFDC to Marketo. I agree with Denise that using smart lists are the preferred method of selecting records in Marketo. ... View more

Sophia - this isn't just limited to social media icons but for any image that's being added in your email.  You need to work with your template developer to enable this attribute at the template level.  Specifically, the highlighted attribute: Email Template Syntax - Marketo Docs - Product Documentation ... View more

Detailed info on the bounce categories (hard vs. soft) can be found here: Making sense of Marketo email bounce categories I recommend creating smart lists to determine the types of email bounces that occurring in your database. Then you can best determine what to do with the bounced emails. ... View more

Got it, thanks! Sophia Sellars | Digital Marketing Coordinator National Association of Corporate Directors Direct: 571-367-3688 ... View more