Aubrey_Morgan

Heather - you're not the only one. We're also noticing our emails are not being delivered. I will call support and see what's up but let me know what you find.

Thanks Devraj! We opened a ticket with support this morning. Just wondering if it's only in our instance or if anyone else is experiencing the same issues.

I updated success dates through batch programs last week and that seemed to do the trick. I guess it is the same issue after all!I told support about it (and sent them a link to this thread), but so far no luck. In the meantime I'm moving to Grégoire Michel​'s suggestion and adding a trigger to upda...

Sarah - I'm experiencing a similar issue with webinars with ON24 syncing program successes into RCE. It looks like all webinars prior to February 9 have success properly recorded, but all recent webinars do not. (all of our webinar programs follow the exact same format)It looks like it's an issue wi...

Turns out we had hidden dynamic content in the email from what we cloned. No bug after all. Thanks for the help everyone!

Hey Josh - I think we've now isolated the issue to email programs specifically (as opposed to sending from smart campaigns). I will keep you posted when they can identify the issue.

V2 with no dynamic content. And no worries - we always appreciate The latest from Marketo support is that they believe this could be an issue with using "head start" functionality, although we had the changes approved prior to activating the program

I'm not sure how to check for this. Looks like we get some responses to the correct email, and some to the incorrect email. My guess would be that it's only a subset, but no way to be positive.

Thanks Gregoire! We sent samples for both HTML and text prior to scheduling the email and did not update the approved draft, but while text looked fine in sample emails, the plain text email was still incorrect when it was delivered. I just flagged to Marketo support as a bug. I'll keep you posted w...

Is this still happening? I haven't been able to access the support portal in a week...