Mark_Price

It seems like your message is just over Gmail's limit of:  ~ 100-102KB so it is truncating the code   You could: - Move the unsubscribe link so that something else is then getting cut-off (kinda hacky) - Reduce code size  ... View more

The suggestion was made assuming you are including https:// in the field.  Marketo has a specific system behavior and if you do not follow the guidelines- the links will break in live emails but not in previews or samples.   Here is a snippet from the docs for reference:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 < ! -- Correct -- > #set($url = "www.example.com/${object.id}") < a href = "http://${url}" > Link Text < / a >   < ! -- Correct -- > < a href = "http://www.example.com/${object.id}" > Link Text < / a >   < ! -- Incorrect -- > < a href = "${url}" > Link Text < / a >   < ! -- Incorrect -- > < a href = "{{my.link}}" > Link Text < / a >   < ! -- Incorrect -- > < a href = "http://{{my.link}}" > Link Text < / a > https://developers.marketo.com/email-scripting/ For the fieldname, it s ounds like someone re-purposed a field that was originally called recCoursePID.   ... View more

Def. checkout Sanford's link above!  His blog has lots of hard to find velocity information.  For the links, I would not expect any of them to work reliably unless they are formatted with the protocol before the variable:  < a style = "color:#2774ae; text-decoration:none; font-weight:bold;" href = "https://${lead.recCourse2PURL}" > $ { lead . recCourse2PTitle } < / a > ‍‍‍ ‍ ... View more

I mostly use Email Scripting (Velocity) for this.  Once you get the hang of it, it's quite powerful in terms of showing/hiding elements or dynamically building emails on a user level.  One message in my current instance has 900+ variations and Velocity builds it out on the fly. Here's a link to some resources: https://blog.teknkl.com/tag/velocity/ ... View more

You're welcome!  This problem can be a tricky one to solve so am happy to share some insight that may help.   Jep lays out a good breakdown of what could be happening with response times.  Adding to what Jep said, the webhooks are also prioritized as 'low' priority unless you implement a workaround.  This can add to the processing time because as other activities run in the system, the webhooks can keep getting bumped down the queue.  As Sanford mentioned, you can simplify/optimize the webhooks into one but it would take a little development and restructuring of your campaigns.  Sometimes these campaigns to request others is an overly complicated way to do what simple development can do.   In addition to the webhooks you might review campaigns that run on webpage views.  If you have a lot of traffic or are Enterprise with millions of records in the db, these can be somewhat taxing on the system.   You'll have to monitor the campaign queue when a blockage occurs which will tell you where to start. ... View more

When the system is backed up, what do you see when you go to the Campaign Queue?  You should be able to see the campaign priorities as High, Medium, Low.  This might help determine where the blockage is occurring:  To weight something as 'high priority' that isn't normally, you can add a blank 'Send Alert' step as the first item in the campaign OR try the campaign priority override within Marketo Sky (I'm not using Sky at the moment so can't comment on how well this works)    Campaign Queue Priorities https://nation.marketo.com/docs/DOC-1137-how-campaign-processing-works Overriding Priority in Marketo Sky https://help.marketo.com/hc/en-us/articles/360010183814-Priority-Override-for-Trigger-Campaigns Do your 10 campaigns have any steps that are calling Webhooks?  In my experience, these are rather slow and bulk data updates are best done via the API It's hard to troubleshoot without knowing your database size and what the campaigns are doing, but hopefully this gets you started.  ... View more

You could: - use javascript on the page to fill out a hidden field with the 'day of the week' and use that for automation - use Email Scripting / Velocity to change content  - use a Webhook and simple script to return in/out of business hours   Some resources that might help  JavaScript https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Date/getDay Velocity https://blog.teknkl.com/velocity-days-and-weeks/ While you're going through the effort, you might consider adding in/out of business hours automation instead of just the day of week.  hope it helps! ... View more

Once you get the #foreach working, you may then be surprised by an obscure system behavior with links and #foreach loops. If you are going to output a link from within a #foreach loop, you will probably need to add the class "mktNoTrack" to your link OR deploy a workaround. Otherwise, you'll potentially output a dead links. Here's a resource that helped me understand what was going on when encountering this issue: https://blog.teknkl.com/multiple-marketo-tracked-links-in-velocity/ ... View more

Yes, so long as your use case is fairly simple, that works: ##toLowerCase example #set( $var = $fieldName__c.toLowerCase() ) #if( $var == "pickup" ) ##do work #elseif( $var == "delivery" ) ##do other work #end ##toLowerCase example #if( $fieldName__c.toLowerCase() == "pickup" ) ##do work #elseif( $fieldName__c.toLowerCase() == "delivery" ) ##do other work #end If you have a lot of potential values, you might use a list to make it more scalable. Note: I vaguely remember an issue where: $var.toLowerCase() may have limitations if you are sending emails in a foreign language such as French although I'm not 100% certain as my current instance is English only. Just wanted to mention it may be worth a test if needed for you. ... View more

Usually, I just lowercase it before the #if block. This came about because I didn't want to make rules for: Value, value, VALUE, VaLuE etc. hope it helps! ... View more

Hi Eric, I have seen this issue a few times. In the most recent iteration, 1/2 of the speed improvements were gained from hiding fields. The other 1/2 came from fixing various issues specific to the setup. Matilda Miglio​ has a great list to get you started. few additional things I would add to list: - use the 'object info' supportTool to inventory fields and see if they are set to sync or not: https://app-###.marketo.com/supportTools/sfdcObjInfo <- change ### to your app pre-fix. (you'll be able to download the field lists this way) - request a report of the 'top 50 updated fields' in the system from Marketo Support (this will help you check for erroneous updates that could be occurring) - Use the syncStats tool and refresh throughout the day to try and see which object has a lot of updates. For this, I would check for any spikes in data or for large numbers of objects pending sync. https://app-###.marketo.com/supportTools/sfdcSyncStats <- change ### to your app prefix. If the sync is really slow, try a 2-3 hour window within the tool Note: When hiding fields, there isn't an alert if the recent change broke something other than the admin notifications. If you use the field in email scripting, it will just break without warning. So- it is recommended to make sure it is not being used before hiding it. You can do this under 'admin -> field management'. ... View more

Sounds like you may not have any SFDC Custom Objects set to sync. Go to 'Admin -> 'SalesForce Object Sync' and see if anything has a green checkmark. If not, you can enable the object, but will need to turn off the SFDC sync to do so. hope it helps! ... View more

In this case the visitor path is: Facebook -> Blog -> Main Domain.. so when they become known on the Main Domain, they have the Blog as the referring site. In addition, it sounds like they want to store utm parameters for the first touch which are being lost. ... View more

woopsy, had the reply window open too long, shoulda known you would be on it ... View more

Do you have it setup like this? <a href="http://{{my.velocityToken}}">this is not good</a> If so, then that is probably the issue. You should output the entire link / url within Velocity including <a href=""></a> tags opposed to using the email script's output within a link. This will break when link tracking is applied. Here's a resource I use quite a bit for obscure email scripting info (written by Sanford from this community) https://blog.teknkl.com/tag/velocity/ ... View more

MailChimp / Constant Contact / AWeber Infusionsoft (Former Admin of Infusionsoft's Infusionsoft) Marketo ... View more

so I was Infusionsoft' Infusionsoft Admin / Marketing Automation Architect at that time and then scaled the Marketo instance. This was in 2015, so things could have changed but for context- their system is for companies with: 1-50 employees, $50k - 1.5mil in revenue, db size of 1 - 100k. Through customizing the internal Infusionsoft (and eventually connecting to Netsuite), it scaled until there were 500-600+ users, $60 million in revenue and database size of 1mil+. At that time, there were issues running it so far outside of the intended use. The company decided it didn't make sense to have the software engineers working on something that wasn't going to help the customers - and looked at mid-market / enterprise tools. ... View more

That is correct- if the Trigger is from the API or from a field change that occurred in the API you will not get a unique campaignRunId for the subsequent runs. You will get a unique campaignRunId if it is not an API based trigger. It's a strange system behavior that makes the campaignRunId unusable in some instances. ... View more

Beware of API triggered messages that may send the same templateId. There is a pretty terrible bug system behavior where the lowest campaignRunId will be re-used ... View more

Not sure how BriteVerify is doing their verification but @aol, @yahoo, @verizon emails return as 'catch-all' addresses which means it can appear valid from a server-side scan but will bounce when a real email is sent. There are some ways around it, but depending on your database size and audience it may or may not be worth it. Maybe check with BriteVerify on how they treat emails on those domains / if they can verify them. ... View more

Have you checked the folders / programs in question for an 'Overridden' token? that could potentially cause the 'evil folder syndrome' issue ... View more

If someone is using Ghostery or a privacy plugin it can block the Marketo JS and not load the form. Is it possible the people reporting the issue are using such a browser extension? ... View more

Sometimes the pre-fill menu doesn't work. Especially so if you're in a larger instance. You can just copy/paste the value so long as you're sure it's correct. For this reason, I just keep a .txt file of my most used tokens. Glad it's working! ... View more

If you are talking about the metadata / attributes stored within the Activity itself, this endpoint will give you those details: GET /rest/v1/activities/types.json http://developers.marketo.com/rest-api/endpoint-reference/lead-database-endpoint-reference/#/Activities/getAllActivityTy… Sample output for the Ids you mentioned: { "id": 113, "name": "Add to Nurture", "description": "Add a lead to a nurture program", "primaryAttribute": { "name": "Program ID", "dataType": "integer" }, "attributes": [ { "name": "Track ID", "dataType": "integer" } ] }, { "id": 114, "name": "Change Nurture Track", "description": "Change the nurture track for a lead", "primaryAttribute": { "name": "Program ID", "dataType": "integer" }, "attributes": [ { "name": "New Track ID", "dataType": "integer" }, { "name": "Previous Track ID", "dataType": "integer" } ] }, { "id": 115, "name": "Change Nurture Cadence", "description": "Change the nurture cadence for a lead", "primaryAttribute": { "name": "Program ID", "dataType": "integer" }, "attributes": [ { "name": "New Nurture Cadence", "dataType": "string" }, { "name": "Previous Nurture Cadence", "dataType": "string" } ] } If you're not a developer, you can use Postman to run quick tests like this. hope it helps! ... View more

You can if you wanted your campaign to run <90 days from the time they were added to the list. The added to list activity is only in the activity log for 90 days which is right when you want this to run so there is no guarantee it will work correctly. I think this is what Sanford was mentioning earlier. (see this link for details: Marketo Activities Data Retention Policy Here are some options that might work: - change it to run on the 89th day (before the activity is 'archived') - set the value in a field + use the 'in past' + 'in past before' filters - have a long wait step (but I would not recommend this in particular) ... View more