Justin_Cooperm2

Hi Nicole, If you're using our text editor, you need to put code in by clicking the HTML button. You can't just paste code into the text editor. I think that may be what you're doing. Justin ... View more

Hi Erica, I took a look at that thread and couldn't immediately understand what the issue was there, but what I'm saying in this thread is definitely the expected behavior. Here's some tips + tricks: In Email 2.0, any contents in the email template within a region marked as an Editable Element will be placeholder contents for NEW emails only. For example, I create a mktoText section in my template with with contents "Hello World", then create an email from the template. "Hello World" will be pre-filled but I can then change it to my liking. No future template updates to that region will overwrite what is in the individual email. Please note that if a template change altered the ID of that element then it would be as if the element was deleted from the template (ID is how we know it is the same region being updated) and individual emails would treat it as a new section, overwriting anything that was done in the region with the previous ID. Also note that this behavior differs from the deprecated Email 1.0, where template updates to editable sections will overwrite those sections in individual emails. In Email 2.0, no Marketo editable element, variable, or module should be overwritten in an existing email by template changes. If you change a module, those changes will be reflected if you drag in a new one to your email. But, the existing contents of the email should not be overwritten. Once you insert and arrange your modules in an email, for user confidence reasons we want that content to remain as-is. Because each module will be highly customized at the email-level, allowing template changes to propagate to the modules already within an email would be very destructive. It is possible to add elements to an email. In this case, it will just appear as a new editable element in all emails that use that template. Changes made in the template outside of any Marketo editable element, variable, or module/container should always propagate to all individual emails that use that template. The user can't edit that content at the email level anyway, so there is no risk to overwriting this content. When you make template changes and approve the template, it will put all existing emails using the template in draft state. The approved version is not changed but the draft will reflect the changes made. The default contents of the TEXT version of an email is generated automatically by Marketo by copying the text within any "Rich Text" editable element in the order they come in the HTML code. No other contents are automatically copied into the TEXT version and users must manually tweak the TEXT contents to ensure it's as they wish. It is not possible to control the TEXT version from the email template, other than changing the placeholder contents of the "Rich Text" editable elements for new emails. If you are seeing behavior different from what I describe above, please let me know. Also, feel free to ping me if you have specific questions about something you're seeing. Justin ... View more

Dan, Reach out to Ajay Awatramani​ about these reports. I believe MPI is in beta, can't recall status of the others. Thanks, Justin ... View more

Ok, a few things here: First, Kristina Campos​ Dan is correct that an open will be show in our email reporting if the email is viewed in the reading pane of outlook in rich HTML (meaning images are shown). The open will not be shown in reporting if images are off and the user clicks no links. Second, while Dan's right that an open will be shown for an email in our reports if any link in the email is clicked, it will not trigger an open activity to be created on the lead record. That is a very important distinction, as Smart Lists on "Opened Email" will not work for those people. We just have business logic in our reporting to handle situations like this... Finally, Casey Dingman That is absolutely possible in the real world through a combination of two things. The human user may have actually clicked on the same link a few times (we definitely see that happen frequently, even in our Marketo marketing emails that go out) and, more importantly, the recipient may have forwarded the email to 25 colleagues who, in turn, clicked the link. In that case, Marketo cannot differentiate that it was a different person and tons of clicks will show for one lead in the database. Hope some of this info is helpful! Justin  ... View more

It's still not on the roadmap, only because we don't have any changes planned to the email editor (due to the team's 100% focus on the new UX). Once we get parts of that rolled out, we'll be able to get back into the editors and make some of these improvements. Justin ... View more

Hi Carolyn, there are a few concepts of "HTML" in our email experience, so I want to make sure we're talking about the same thing. This does not refer to the "Edit Code" button at the top of the email editor...rather, what we're saying is that any Rich Text editable marketo element (tagged either mktEditable or mktoText per our Email Template Syntax - Marketo Docs - Product Documentation) on the HTML side of the email will have it's text contents copied over to the Text version of the email. Nothing else will be copied, including other things in the template, String variables, etc.. Is this what you're doing and you are seeing this not work? Justin ... View more

Yeah, I know about it. We have a bug open on it, just low pri. Thanks, Justin ... View more

Absolutely, Google is really great with their web font library. You can check it out here: Google Fonts For the Raleway font you can search it in that library and then they show examples of how to include it on a web page. They'll show including something like https://fonts.googleapis.com/css?family=Raleway:300 to get a light version of the font. If you actually visit that page you'll see it's just normal CSS pointing to the actual web-hosted font files. However, the CSS they give is browser-specific (you'll get .woff .ttf .woff2 etc... depending on the user agent making the request. Google does post all the font files in git or you can find them all. This guy made a cool tool to help get them all Download Google Fonts - Simple PHP Script Justin ... View more

Does line 23 have more than 1000 characters? We have some logic that will auto-break lines that are long but if we can't parse it correctly you'll see that error. ... View more

Send Email is logged by Marketo when the campaign hits that flow step for the lead. If you a running a campaign with large #s of leads, the actual time the email goes out into the internet can be tracked more closely by the "delivered email" event. Especially if there is a lot of email scripting, tokens, dynamic content, etc. you'll see time discrepancy. Justin ... View more

Yes ... View more

Not sure, are you saying I changed this status? I don't think this request is possible in the community at the moment. ... View more

Also SiftRock Siftrock | Email Reply Intelligence for Marketing Automation ... View more

Global variables themselves cannot be made dynamic, but I think what you're saying is your putting a global variable within a rich-text element that has been made dynamic. Is this right? It's certainly possible there is an issue here, can you shoot me an email with links to the emails in your subscription where you are seeing this? jcooperman@marketo.com Justin ... View more

I have an open ticket, but it's in the backlog. Hope to get to it at some point in the not-too-distant future ... View more

Should work when you approve it or preview it, right? The links won't work directly from the editor window. Justin ... View more

Weird, haven't seen that one. Did you log a support ticket yet so that we can dig into that? ... View more

We do have a BCC feature. Reach out to Marketo Support if you'd like them to enable it for you. ... View more

Working on this as part of the next gen UX ... View more

Take a look at our Forms APIs. You'll be able to do this with some minor manual work ... View more

Contact support, they should be able to help you with this ... View more

Just wanted to follow up and see if you were still experiencing this issue? I'd love to help out if you still think something is not working the way you'd like it to! Justin ... View more

I assume we both agree that the only thing that controls the look-and-feel is the code, correct? There's nothing specific about Marketo vs. Bronto as a product. It's just what raw code is coming out the pipe. So, the best way to troubleshoot is to take your full email code in Marketo before you send it (click "Edit Code" at the top) and throw it in a text editor. Then take the raw code you received in your test email and do a diff in the text editor. Tell me what changed and then we can assist you. Without seeing a specific example of what code is changing it's hard to help. Justin ... View more

Yes the /151/ is a specific version of munchkin. you should reference the "loader" file that Sanford mentions. Some of our customers actually download the actual munchkin file itself so they can host it on their own domain and are in control of what JS is on their pages. Some customers have policies that require this. Other customers may wish to only support a certain version until they've done testing of later versions. And then other customers may wish to use our "beta" munchkin version so that they can have functionality that isn't supported in our GA munchkin file (like this "opt out cookie" discussed here http://docs.marketo.com/display/DOCS/Understanding+Privacy+Settings ... View more

Hi Ryan, Unless you can reproduce a case where Marketo is altering your code, I would agree with the support team that it would not be a Marketo product issue. One thing to consider is that many email clients do not support media queries (and in some cases will yank them out entirely) before placing the email in the recipient's inbox. Much of the styling approach taken on the general web does not apply to emails and you really need an email specialist to construct a good template for you. Generally, best practice is to include media queries and CSS rules as well as complete inline styling of the HTML elements. general tips Responsive Email | Email Design Reference client support matrix Email Client CSS Support | Email Design Reference These aren't perfectly accurate but it should show you there is tons of variance between clients regarding how they handle styling. Outlook specifically is extremely difficult to handle (especially older versions). Justin ... View more

Yes, I've reviewed it and I actually couldn't reproduce this. The first few modules you have are marked mktoAddByDefault="true" but the other ones are marked "false". That means the first ones will be included in an email by default when you create a new email from the template. But, other than that the modules seem to be showing up for me in both the previewer, when I send a sample, and when I send an email via campaign. Can you share the exact workflow you're using so I can try to figure out what's happening? Justin ... View more

mktEditable not mktoEditable if you want to do it that way. But, we recommend mktoText (as that is the newer syntax). ... View more

Do you mean dynamic content? Or are you just asking if you can customize the color, border, label, etc.? Buttons can be made dynamic but a lot of the button modules in our starter templates don't do that out-of-the-box. Very simply to change the code structure to support it, if you really would like that functionality. Justin ... View more

Do you have a regular id on it? That's a required attribute as well. Email Template Syntax - Marketo Docs - Product Docs Justin ... View more