Matt_Stone2
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11-07-2019
08:57 AM
1 Like
I now use a process in which my live registration page is the same as my on-demand page. I just tweak the copy afterward and update the form so that instead of registering for the webinar, you receive the on-demand version. This makes it nice and clean and I don't have to maintain multiple pages for the same event.
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03-24-2019
03:11 PM
Curious if anyone else has noticed a change to the SFDC sync behavior when it comes to inserting new records. From what I remember, inserts from the Marketo side (triggered either by a flow step or a change program status for a program synced to a SFDC campaign) happened real-time and independently from the regular sync batches. All other field changes, or new records created on the SFDC side, would sync in the regular interval as specified by your settings. But recently I've noticed (and support confirmed) that inserts (at least of the change program status scenario) are getting queued and added with the rest of the sync batch. Has anyone else noticed this / found that this is a different behavior from the past?
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03-11-2019
03:49 PM
During an upgrade of smart campaigns to "Campaign Version 2" (CV2), the information logged in the activity log has changed. Before, you could easily trace what choice was executed based on the log details, but now the new "Choice Number" information doesn't appear to have any meaning. For example, if my flow step has five choices and a lead took the second choice, I used to be able to view the log for that step and see "Choice: 1" (numbering always started at 0). Now, it looks like this: Has anyone else found a way to decipher this?
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- Tags:
- activity log
- choices
03-11-2019
11:13 AM
Sanford Whiteman Thanks -- this makes sense. You're saying that for whatever reason, when dynamic content is added something is failing to convert the Marketo variables prior to send, which results in the literal inclusion of the variable name, instead of the intended text? And as a security precaution, Gmail strips out all the inline styling, which results in the bad render. Is this a known limitation -- or would this be considered a bug?
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03-10-2019
03:25 PM
I noticed an odd issue with some new templates we've rolled out concerning dynamic content. The issue stems only when making sections dynamic--the templates work flawlessly when content is static. What appears to be happening is that when a section becomes dynamic, the inline styling of any elements within that section are ignored and substituted with the internal styling in the <head> section. The inline styling isn't erased from the actual code when you make the section dynamic, it's just ignored. Below are examples of what you see when an example is sent with static content, then what happens when it's dynamic. It's also worth noting this only occurs on a live send--sample emails, even of the segmented versions, show correct. What it should look like The default version The dynamic version I've asked support but they aren't particularly helpful as it involves custom code (even though I believe this is an issue with rendering and not the code). Here's the full template code: [HTML] Marketo Email Template - Dynamic Content Issue - Pastebin.com
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10-24-2018
02:01 PM
Essentially I'm wanting to be able to create a second container, which isn't possible. I have a module that is a block of text with an image, and I want that image to be an optional image element so it can be removed easily if it's not desired. But based on what you're saying about modules, it won't work and I'll need to break it into a second module entirely. Sorry if I can't articulate it properly, but I think I have my answer.
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10-24-2018
11:08 AM
That's what I figured. So I'd either have to break the image out into a separate module, or ditch the image element and let people directly code it.
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10-23-2018
04:24 PM
Looking through the Marketo email syntax documentation, I was wondering if it's possible to code an image element, but make it removable at the same time? Here's my example: <tr class="mktoModule" id="section2" mktoName="Section 2"> <td> <div class="mktoImg" id="section2_img" mktoName="Section 2 Image" mktoImgLink=" https://www.google.com/ " mktoImgWidth="540" mktoImgHeight="189" mktoLockImgSize="false"> <a><img style="display: block; border-width: 0;"></a> </div> </td> </tr> The element shows great, but if the user opts to not use an image, they're stuck.
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08-17-2018
10:04 AM
From time to time I'll find contacts that get out of sync with Salesforce. The records will have values in Marketo, but not in SFDC, mismatched values, etc. It's not super common and it's easy enough to fix by forcing a sync with the record -- but my question is whether or not anyone has found a way to identify these records other than stumbling upon them? I'm guessing there's no easy answer to this question, since if Marketo could easily identify it's out of sync, it would just force a sync... but I was hoping someone might have come up with a clever workaround.
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- Tags:
- salesfore sync
07-05-2018
04:40 PM
Awesome, thanks for the insight, though it seems odd that the History objects are even available to sync.
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07-05-2018
01:06 PM
I'm exploring syncing some of our custom SFDC objects into Marketo and had a few questions: When viewing my SFDC schema and searching for the custom object, I see the following: The SQL and SQL Contact objects are different, though SQL Contact has a master-detail relationship to the SQL object. Based on this, I'm unsure what the "History: " objects are and what, if any, value they provide if synced? I've noticed that when syncing these objects, you get a few triggers and filters, but there's no "Object is updated" trigger similar to "Opportunity is updated" -- is there such a thing, or is that not available for custom object syncing? Any insight is appreciated!
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04-27-2018
10:18 AM
Thanks! I have a ticket open with them, so I'll see if I can push them in the right direction based on your info.
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04-26-2018
02:55 PM
1 Like
Do you know what fields/field types can be synced from SFDC and then used to create a Measure? I tried different field types and couldn't see any that would let me create them as a Measure.
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04-26-2018
11:06 AM
Opportunity -- I'm struggling to identify what type of field can be synced from SFDC and then used as a Measure instead of a Dimension.
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04-26-2018
09:18 AM
A dimension because that's the only option presented to me in the Custom Field Sync screen. The field is a Currency(18,0) type in SFDC.
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04-25-2018
03:57 PM
Hey Grégoire Michel, I got the field to sync properly, it's how I'm trying to use the field that's the problem. I want to effectively create a new "Opportunity Amount" measure, but with this custom field instead. But when I get into the "Create Calculated Measure" screen, I see this: So there's no way to incorporate this new field and I'm left only being able to use my custom field as a row or column, but not the actual dataset (measure) of the report. Does that make sense?
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04-25-2018
11:37 AM
I'm poking around in RCE and am trying to create a custom measure to use in an opportunity analysis field. Essentially, I want to recreate the Opportunity Amount measure, but using a custom synced field (we don't use the native Amount field in SFDC opportunities). However, when I click "Create Calculated Measure" the only fields visible are standard fields or existing measures. Is it not possible to create a custom measure based on a custom field?
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- Tags:
- rce
- revenue cycle
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11-28-2017
11:26 PM
2 Likes
This is a bit of a loaded question, so I'll give you two answers: one that I think is to the letter of the law and one that I personally would do. In general, it's definitely not too late to backfill, and I don't believe anything has changed in relation to the implied consent rules (but I could be mistaken, definitely worth reading the actual regulations again). Letter of the law version: set up a batch campaign that will only set folks who have met the implied consent requirements within the last 180 days. Do the same for your CRM report of closed opportunities in the past two years. Anyone who doesn't fall into these two groups shouldn't have implied consent marked. What I would do: follow the letter of the law version for any of your records in Canada. For anyone outside of Canada, you may or may not be following the same rules on consent, but I would enforce it as a go-forward policy unless other regulations apply. For instance, if John Doe is in my database and has never interacted with us in any way, I would not mark him as implied consent. If Sally Sue is in my database and filled out a form in 2016 (e.g. more than 180 days ago), and has not unsubscribed since, I would mark her Opt-In Date (Implied) as whatever day I'm backfilling everyone. Obligatory disclaimer that you should consult your company's legal team on all of this and I am not endorsing a specific option -- everything heavily depends on the individual business, database composition, etc.
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11-28-2017
03:13 PM
For go-forward, it's pretty simple. I just have the following trigger in my Express smart campaign, along with these flow steps: * note: you can add constraints on here if you only want specific opportunity types to count toward this For backfilling existing close dates, it's a little trickier, but I believe what I did was run a report out of our CRM of the qualifying opportunities, along with the close date and the contacts attached to them. Then you could simply mash them together in Excel and import that list into Marketo to assign the values to the Opt-In Date (Express) field.
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11-16-2017
09:00 PM
1 Like
Appreciate everything you've done (and I'm sure will continue to do) for this community, Josh!
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11-16-2017
10:38 AM
I ran into some new ones today -- 600 for "Empty access token - An Access Token parameter was not included in the request" and 611 for "System error - All unhandled exceptions." It looked like it lasted for at least an hour before correcting itself, but this definitely seems to suggest Marketo is having some underlying issues.
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11-14-2017
12:19 PM
I reached out to support and got the following response: There may be more data being called which is causing these errors. There has not been any changes on the Marketo side but if you could screenshot the calls that are causing this error I may be able to assist further. It seems like the errors have mostly subsided, though I see an occasional one still here and there... I'm going to wait another week or so and see if things have been corrected.
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11-06-2017
09:23 AM
Not sure if it's just me or not, but I've seen an increase in 604 (request timed out) errors in the past week or so. They're coming via a custom API solution that had run fine for about a year prior to this. The errors are still relatively infrequent in context of how many calls are being made, but I'm curious if anyone else has experienced anything similar?
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- Tags:
- api errors
- rest api
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09-27-2017
05:12 PM
Makes sense, definitely doable just sounds like a lot of work upfront to make it automated and scaled. Thanks!
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09-27-2017
02:39 PM
Bummer. So basically this is going to be a pain to accomplish and I should rethink what I'm doing with my life?
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09-27-2017
12:46 PM
I started down the BulkExport route you recommended, but I hit a wall when I try to use a filter of "createdAt" with a "startAt" of one month and an "endAt" of another. [message] => Date difference is > 30 for createdAt At the moment I was just trying a test of anyone created within a 60 day period, but per my original question, I was hoping to be able to use this to export the entire database. Would this require looping through 30 day increments? Or would I need to use a different filter? If the latter, are there any other limitations I might run into for this? Thanks!
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09-26-2017
09:12 PM
I'm trying to use the Leads endpoint to loop through every Marketo record (300 at a time), but I'm not sure how to use a filter that will retrieve everything . I tried using a custom checkbox field (Marketable__c), and passing in the filter values of 1 or 0 (ie the only two possibilities), but I get an error of: [code] => 1011 [message] => Lookup field 'Marketable__c' not supported Any suggestions on how to pull this off?
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09-08-2017
11:12 AM
That's right, Dan. Per Josh, sounds like the wait step is the only option here -- I just hoped to avoid delaying everything longer than absolutely necessary.
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09-08-2017
10:07 AM
I'm assuming the normal behavior of a Request Campaign flow step is to run the requested campaign (Campaign B) in parallel with the campaign that requested it initially (Campaign A)? Is there a way to tell Campaign A to pause its flow until Campaign B has finished its flow? Essentially there's dependencies at the end of Campaign A that are only fulfilled by Campaign B finishing. I could add a wait step, though I'd rather avoid it if possible. Campaign A Campaign B 1. Change Data Value 2. Change Data Value 3. Request Campaign 4. Interesting Moment (uses field A) 1. Change Data Value (field A) My main concern is that with high enough traffic, field A will get out of sync with these flows and the interesting moment will be incorrect. Any ideas/suggestions?
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| Date Registered | 01-13-2014 03:43 PM |
| Date Last Visited | 01-29-2020 02:27 PM |
| Total Messages Posted | 457 |
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