We are currently launching an automated email campaign that will grab the content of our latest blog post, pack it into an email and send to those who have subscribed to receive such updates. The major part on email content is inserted to the custom token {{my.Email content}} inserted into our regular email template, but we’ve came across a strange issue – marketo doesn’t seem to recognize the custom unsubscribe footer that we have and enforces the default unsubscribe link at the bottom of an email. This is very strange, bc the standard {system.unsubscribeLink}} has never yet failed me Is there some problem in an html that I’ve overlooked? I’m attaching the original html as well as how an email looks in the mailbox in hopes that someone takes a looks at and might have any idea as to why this is happening. Will be grateful for any tips ... View more

I’ve searched the community for similar ideas, but couldn't find one so i'll create new one. as marketing campaigns become more complex and personalized i find out that i'm really missing the ability to have an advanced logic applied to the "add choice" flow steps. what marketo has now is quite straight-forward: if value of parameter A is "-" --> do this (or default choice) and that's pretty much all you can do i'm missing the option of doing something based on a combination of different fields/parameters (for example): IF filled out form is A AND/OR some other parameter B is TRUE THEN DO the action (in short, having the same functionality we have in the smart lists now, where you can even write an equation 1 and 2 and (3 or 4)) of course, there are always a workarounds of creating a "mid-steps", adding to lists and using velocity scripts, but, imho, it some cases having this advanced logic would be invaluable and much more easy to use ... View more

i've run into a difficulty with sending an email after a lead is subscribed to our product news that i'm unable to solve w/o having to set up 10+ separate trigger campaigns we have an "email" form at the footer of each product website that subscribes you to product news 10 products, 10 separate forms with 2 fields: email + product_subscription_checkbox depending on  the product form submitted the field "subscription topic" is being filled in by the "change data value" action after the form is being submitted we send a confirmation email where subscription topic is a token that's what i have in the flow: i've turned it on and was happy for a week until i spotted the problem: if a lead goes and fills in form A (as a new lead) - he gets his newsletter with a right subscription topic. if he than goes and subscribes to some other product news and that product is BELOW the product A in my change data value step (for example, product A was choice 3 and product B is choice 😎 he will receive an email with that old previous topic for product A Obviously, marketo checks his history, sees that he did fill in the form for product A and as it's higher than for product B, it sets the A as a first choice again i've thought very hard about possible workarounds, but the only one that came to my mind was to have all 10 subscriptions in a separate flow. which is a lot of manual set up may be there is a way of making marketo look only at the latest choice that i've missed out? ... View more

i'm running a nurturing program for new customers and in the last email i have product pricing listed. what is the best way to show the prices in local currency based on the customer country? i was thinking about velocity scripting with all the prices/countries mentioned in "if country is A show A pricing" mode but this does sound like too complex for me because of all the possible options may be there is a better way of doing it? like, having the prices imported in Marketo somewhere, and just reffering to that place using tokens? or calling a webhook to our CRM/website? (we use a custom CRM, so here we might have a complcation as well) would be grateful for any ideas ... View more

we are really exited with marketo custom objects b/c i will enable us to re-structure our database in a more efficient way however, i came to an issue that might arise that i'm currently unable to solve can custom objects details be reffered to as tokens in an email template? for example, i have a custom object for licence track and i want to include a # of outdated licenses that person has in an email like: John, you have {} outdated licenses. in an old model i'd use this field as token {{lead.ALL Outdated Licenses:default=edit me}} which worked perfectly but as i see custom objects do not work in this way is there a workaround to this? ... View more

Hi! I’m cleaning our marketo space and have about 45 fields that are no longer used today, but were frequently used a couple of years ago. The only way (according to Marketo) that I can hide them is to methodically go to every smart campaign and list they've been used in and remove these fields But 45(fields)*350 (approx.)= 15,750 and there is simply no way I’ll be able to accomplish this in a reasonable period of time. I browsed the community and found a couple of similar cases for the past 2-3 years but it seems that there were no satisfactory alternative to this manual labor. Is it still the case? No one else has the problem of overwhelming amount of fields that are no longer in use? How do you solve it? ... View more

hi! we are currently under the rebranding process, and have to change and re-work all email templates we've used for a long time we are trying to design our new templates in such a way so that all our syles would be stored under separate file (or tag "style") and before sending an email they'd inline into the classes we need. The example of what i'm looking for (CSS Inliner Tool | Email Design Reference ) when we edit the information ( http://take.ms/LEtmP ), it would auto-inline styles for the newly created elements. this would highly ease up our life - w/o this or any other way of doing it we'd have to place new elements and styles every time we want new email template in order for it not to look different from the previous one i'd be glad for any ideas, materials that would point me in right direction Нужно задать вопрос саппорту Marketo: Мы хотим чтобы наши стили были в отдельном файле (либо в тэге <style>) и перед отправкой инлайнились в нужные классы. Похожий инструмент есть у mailchimp ( http://templates.mailchimp.com/resources/inline-css/ ). В случае когда мы редактируем информацию ( http://take.ms/LEtmP ), для созданных нами новых элементов, система автоматически заинлайнит стили. При отстутствии этой поддержки, каждый раз приходится вставлять в новые элементы нужные стили, чтобы новый элемент не отличался от текущих. ... View more