Chris_Saporito

Hi Yasmin, The emails are being sent via Marketo from the MSI product and are still ultimately responsible for delivery and inbox placement. FYI: Sales Insight Email Deliverability, MSI Ignores Unsubscribe?? Best, Chris ... View more

Once you set the static lists, those should not change. So once the lists are set, you will no longer need to use the Random Sample flowstep choice you will simply tell the flowstep to send to the individual static lists by using the Member of List choice within that flowstep. ... View more

You can check with your IT department to make sure that all Marketo IP addresses are whitelisted. Sometimes this same issue happens to me where sample emails get delayed for quite some time. Can you send a live version to yourself to test the email? ... View more

We have about a year under our belt using our dedicated IP. With some preparation the launch went smooth and we saw an immediate improvement for us. Good luck, hope you guys see the same benefits! ... View more

Stop emailing to inactive prospects in your database! By removing or no longer marketing to inactive people in your database, you will improve your sender reputation and ultimately help to increase your delivery rates. The people no longer engaging with emails could end up becoming spam traps and hurting delivery rates and sender reputation. ... View more

We had a similar issue (not as bad) a couple of months ago, our CSM was able to create cases on our behalf. ... View more

Deciding which vendor to go with will depend on your needs and what you want from the service. I would suggest reaching out to several vendors to determine which ones fit your needs and then do some research on the reviews for each. There is plenty of information in the community on many of the different webinar services. ... View more

Kulsoom, On24 is what we use and we really like using it. Annually we put on about 125-150 live and recorded webinars. One of the benefits of using On24 is the integration with Marketo. We use Marketo as a means of registrations which is very simple to set up for each webinar. By using Marketo we have control of the process and triggered actions through the registration process, pre-webinar and post-webinar. Of course, all of this information passes over to SFDC as well. Through On24 you are able to customize the webinar layout with your logos/color scheme. Overall, these ease of use one the integration is in place is pretty seamless. Set up a program template in Marketo and simple use tokens to control landing pages, emails, flows, etc. for each of your webinars. Very happy with On24. Chris ... View more

Yes, you can go into the lead/contact record in Marketo. Search for that field and then edit it, you should be able to type in whatever you'd like. If you are updating on the mass level you should be able to create a smart campaign with a filter for the Lead Source Detail with the typo and then in the flow change the data value to the correct lead source detail. ... View more

We ran into this issue roughly 6 months ago and I believe our CSM said that the calls are disregarded once the limit is hit. Support should be able to confirm that for you. ... View more

Support got back to me again stating that the lead will sit in the wait step until the campaign queue performs the next flowstep. Everything seems to be working at the moment but just at a slow pace. ... View more

Thanks Lauren! Unfortunately, no changes were made to the wait step time or order of processes. They just sit in there apparently until the campaign queue clears out? Playing the waiting game right now to see what happens. ... View more

The leads were somehow stuck in the wait step, but eventually pushed through the next morning. I am unsure as to why or how they got stuck and what made them move through that but I will continue to work with support and relay their answers back here for insight. ... View more

Hello Jeffrey, Here is a very similar post that has some good feedback: Creating email templates Be sure to do a quick search in the future to see if others have asked/answered questions similar to what you have. We have used Perkuto in the past and we also use Knak templates as well. Best, Chris ... View more

Which token are you wanting to use? Best thing to do in these situations is to test it out. It's pretty simple to do and you will know almost instantly if it worked. But yes, we use tokens in quite a few of our flowsteps for different things. ... View more

Hi Mel, If you navigate to Design Studio and then the Emails section and finally Templates, you are able to create a new template using the code from Dreamweaver. Another solution for one-off type emails is when you edit the email, there is an "Edit Code" but in the top-middle of the editor screen where you can drop in the HTML. Hope this helps. Best, Chris Saporito ... View more

Bravo! ... View more

If I had to choose three I would go with On24, SnapApp and Uberflip. On24, we use the webinar service as a means to be thought leaders within our space. Using webinars to create new leads, educate current clients and to continually be front of mind for thought leadership. Currently we do about 100+ webinars per year as well as a web summit which is a day full of webinars. It's been great to use the data from On24 to create follow ups for prospects as well as up-selling clients. SnapApp, we had a need to improve the efficiency of our content and this was a way to create interactive content easily. The integration was really easy and creating an app is straightforward as well. You can get as complex or simple as needed. It's a fun way to gain information from the prospect or client and at the same time serve up content or information relevant to them specifically. This could be a simple quiz, survey, calculator, etc. Being able to create different apps throughout the funnel has been a great way for us to move prospects along and these create fantastic followup for our SDRs because you can map the answers through tasks/alerts showing exactly what the prospects entered. Here is a SnapApp we created that helps determine which products they would be a good fit for: Solution Finder - Find the Solution That's Right for You | Paycor | Paycor Uberflip, the need here was to better organize and display our content. We were/are making a big push to have a ton of good content in the form of gated content as well as blogs and articles. Again, the integration with Marketo was really easy to set up. I didn't create the resource center, our digital guy did, but setting up all of the campaigns in Marketo was really straightforward as well. Uberflip gives you the ability to get more creative in capturing form fill outs in different ways. You can also set up specific streams that flows prospects through certain content based on what they are interested in, we do it product specifically. Here is our resource center: https://resources.paycor.com/ Hope this helps, let me know if you need any further details! ... View more

We had the same issue about three weeks ago. I created a case with support and it ended up getting fixed in about two weeks.. ... View more

Nice to meet you too! ... View more

Thanks Eric! ... View more

Based on your snippet of the " SFDC Marketo Sales Insight" it looks as if the record you are showing is not synced to Marketo. Typically when the SFDC record is not synced to Marketo you will have no info in that section and there is no "Actions" dropdown. ... View more

+1 Also, just an FYI if you are using the Marketo plug-in for Outlook tokens do not work when sending with the plug-in. ... View more