Emmanuelle_Biss

Emmanuelle_Biss · ‎12-14-2016

Hi Rachel, Indeed it will. You will see a big increase in the total number of leads after you import them: Emma

Emmanuelle_Biss · ‎12-14-2016

Thanks Takehiro Masaki for this screenshot. I did not see it anywhere on Marketo Community and did not receive any email letting me know of this issue either. Hopefully it'll be solved soon if this issue still exists. Thanks!

Emmanuelle_Biss · ‎12-13-2016

Hi Dan, I'm also experiencing some issues today while running some campaigns with a flow that just stops after a certain number of steps. I've run multiple ones, and they mostly all have that same issue. . I did not open a ticket yet, just asked the community: Is there a bug in Marketo Runs? The two seem to be connected, don't you think? Thanks, Emma

Emmanuelle_Biss · ‎12-13-2016

Hi, I've set up a campaign to run and after 3 steps, the flow just "froze" and nothing happened after that. I run it a second time, and it was completed, although there were some errors in some sync. I run it for a 3rd, and once again, it seems as if the flow just stopped. Here's the message I receive in the Last Run section: Has anyone noticed this today? It happened for two campaigns ion my end. Thanks! Emma

Emmanuelle_Biss · ‎12-01-2016

Hey, Do you add a specific campaign tracking code on your links in your emails? If someone opens and clicks from within a browser (such as gmail for example), it could be recorded as referral instead of email. By adding a specific tagging, it could help you keep your data clean in GA.

Emmanuelle_Biss · ‎12-01-2016

Hey Meighan Berberich, I agree with what Sanford says. The discrepancy can somewhat be explained by the anti-spam scanners. Also, in Marketo, you are looking at total clicks, not at the number of unique users who have clicked on your email. So if a person clicks 5 times on your email, you will get 5 clicks in Marketo. From what you say, it looks like you are looking at users in GA (users clicked through). Try to create a smartlist to see how many members have clicked on your email. This number should come closer to the number of users you get in GA Emma

Emmanuelle_Biss · ‎11-24-2016

I think so too... Thanks!

Emmanuelle_Biss · ‎11-24-2016

Hey Gerard van den Akker, Try to take a look at some of the activity log of the contacts who are members of program but not registered. Maybe there is a trigger that impeded the member to be registered. And see if there is any differences with the contacts who are registered. Do you notice anything that could explain the difference? Emma

Emmanuelle_Biss · ‎11-24-2016

Hi Frank Breen Thanks, but that's not quite what I am looking for. I want to find out which Companies have duplicate contacts, and not necessarily with the same email address (without going through all my leads in Marketo one by one). For example, I'd like to find that in Company A there are 3 contacts: contact1@companyA.com, contact2@companyA.com, contact3@companyA.com.

Emmanuelle_Biss · ‎11-24-2016

Thanks Grégoire. That's just too bad Alright, I will do without this data then, or will try to find another tool to help me de-duping these leads. Thanks! Emma

Emmanuelle_Biss · ‎11-24-2016

Hey! I know you can filter out duplicates by these types of fields: Email Address Full Name Last Name Microsoft Type Updated At But is there a way to create a new filter by Company Name or by Domain? I would like to know how many duplicates I have within the same company. Thanks! Emma

Emmanuelle_Biss · ‎11-15-2016

Hi Cecile Maindron, Have you tried to add a Wait step? I use this on multiple flows, which allows Marketo to update all the necessary fields before the trigger is fired. It helps solve a lot of these issues. Let me know if this helps! Emma

Emmanuelle_Biss · ‎11-10-2016

Hey, Yes, Opens are Total Opens, so if an email has been opened multiple times, it will adds up. Creating a smartlist will be your best option in getting Unique Opens on an email. Emma

Emmanuelle_Biss · ‎11-10-2016

Hi Patricia, If you are comparing a report and a smart list, there will be some discrepancies between the number of opens. The smart list will give you the number of unique leads (names) who opened an email, whereas the report will show all the clicks obtained within your defined timeframe (i.e. if a lead clicks multiple times on that email) Hope this helps Emma

Emmanuelle_Biss · ‎11-09-2016

I had to reach out to the Support Feedback team and they were able to restore my access to the support portal in a very short amount of time

Emmanuelle_Biss · ‎11-09-2016

I just opened a case in Marketo through my colleague's account. Will let you know what the issue was

Emmanuelle_Biss · ‎11-09-2016

Yep. And also from My Stuff > My cases. I get this screenshot every time.

Emmanuelle_Biss · ‎11-09-2016

Hello! I used to be able to submit a case in Marketo. However, in the past few days, this is what I get (no matter which browser I use) : Did I modify anything unintentionally? Can someone tell me how I can fix this? Thanks

Emmanuelle_Biss · ‎11-03-2016

Good Point, there is a limit in the number of characters your are allowed and it can get quickly unreadable . I've created a similar field though, with the names of the campaigns that the lead touched (through the filled out forms) until he becomes a client of ours. The names of the campaigns are short, so the field can include multiple names.

Emmanuelle_Biss · ‎11-03-2016

Hi Quinton, You could just create a new field to populate this data (just like a Concatenate formula in Excel). You will see the journey of all the emails that were sent/received/opened/clicked (whichever value you look at) of that specific lead.

Emmanuelle_Biss · ‎10-31-2016

HI again, Not sure if you need this as well, but if you need to create a Country list, this is how it is done: Add a Country Picklist to your Form - Marketo Docs - Product Docs Hope this helps you!

Emmanuelle_Biss · ‎10-31-2016

Hi Sanna Vappling, Yes this is possible! Take a look at this page on Dynamic form fields, it will answer your question Dynamically Toggle Visibility of a Form Field - Marketo Docs - Product Docs Enjoy! Emma

Emmanuelle_Biss · ‎10-28-2016

Great You're welcome!

Emmanuelle_Biss · ‎10-28-2016

Hi Christina, We also have some contacts that have two or more accounts with the same email address. We addressed this issue by creating a field in Marketo that can be checked or unchecked "Not a Duplicate". This means that, although two contacts have the same email address, these two contacts are not duplicates and do not need to be merged as they are in two different accounts in our CRM. Here's our list for the Duplicates Leads: Hope that helps you

Emmanuelle_Biss · ‎10-28-2016

Hi Jessica, Hmm Not sure you can manually restate Mkto Created on and push that value back to created date, as this field is not editable manually. Maybe by creating a smart list and a flow to force this update (we need to make sure this field is not blocked for updates) and maybe this could work. I never tried to do this modification, but maybe that could done! I export all my leads to an Excel file and define which columns to use. So as for me, I only "trust" the new field I created Mkto Created On which has the oldest date.

Emmanuelle_Biss · ‎10-27-2016

Hey Christina Zuniga, We do not have a mass merge tool either - we're just using Marketo and Microsoft Dynamics CRM for our lead database. If you have duplicate records in SFDC, I do not see why you would not want to merge them together. The cleaner the data in both your CRM and Marketo, the better it is Emma

Emmanuelle_Biss · ‎10-27-2016

Hi Jessica, Unfortunately, Marketo decides on which value to keep, and it will keep the most recent one. I've actually created an idea so that this can be fixed in Marketo, so that we can define if we want to keep the most recent or the oldest value for some cases (i.e. creation date of the lead). In the meantime, I created a new field (Mkto Created on) and a smart list to push the first Created date to this field (using a token). I made sure to block field updates for any source, so that once set, it cannot be modified, even inadvertently. When I merge two leads together, it asks me which value in this specific field I want to keep. That's my way to go around this in the meantime. Here's my flow: Hope this helps Emma

Emmanuelle_Biss · ‎10-25-2016

My suggestion is to test it on a few leads in Marketo (add a filter to include about five-ten leads) to see if your updates applied in Marketo are correctly transferred to CRM. If everything works correctly on these few leads, then you can apply it to your whole batch of leads

Emmanuelle_Biss · ‎10-25-2016

Hi Nate, In our case, we only create different email programs if we send emails with different messages to our target groups. Otherwise, if the message is the same, we only create one email program with a smart list that contains all our targeted leads. Later, if you really want to analyze how each stage reacted to your email, you can simply create a program in Lead database with the leads that received that email, opened it, clicked on it, etc. Emma

Emmanuelle_Biss · ‎10-13-2016

Hey Archana, Do you get any members with your smart campaign? If you click on the tab Results, what messages do you get?

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