Stella_Zamprogn

Stella_Zamprogn · ‎08-28-2015

Hi Angelique, I already tested internally 3 emails (it works!) and I'ma trying to understand how to test the form and the landing page. At this moment all the elements of the program seem not be linked each others and I do not feel confident about the management of all ALL the process; I will contact you to fix a webex asap but before I will try to learn more by myself... thanks a lot stella

Stella_Zamprogn · ‎08-28-2015

thanks!

Stella_Zamprogn · ‎08-28-2015

Hi Margaux and Angelique, to test a program (internally of course) I need to have all the resources in status "approved" ? thanks stella

Stella_Zamprogn · ‎08-27-2015

we normally do in this way, but if the lead uses each time a diferent email adress to interact with us we have always a "new" lead pop up in marketo.

Stella_Zamprogn · ‎08-27-2015

5/Score The two in orange seem to have the same caracteristics but one has a score 5 due to demographic score (function? company?) and the other 0. It souds strange to me because the lead with 0 is the owner (C-Level) the lead with 5 is an architech..

Stella_Zamprogn · ‎08-27-2015

Ok Thursday 10:30am to noon! thank stella

Stella_Zamprogn · ‎08-27-2015

More questions on the score and its rules: Seen the activities on line, the contact below yesterday had 35, today is 0. Why? It's just because tonight he didn't visit our website? Support team, could you please go deeper on this aspects? To add something to Victoria comments yesterday we were contacted by a PROSPECT from "other market" and we immediately put it on SFDC with the status sales handover because he wants to be contacted by the account manager. So why its score is 0?This lead has at least all the demografic caracteristics to be a good lead...i honestly do not understand. Thanks and have a nice day stella

Stella_Zamprogn · ‎08-26-2015

Thanks Lea, about the campaign is roughly what we're doing now, but we do not fill the field....I will use operational source too. thanks again

Stella_Zamprogn · ‎08-26-2015

and what about GATED CONTENT? what does it mean? thanks!

Stella_Zamprogn · ‎08-26-2015

Hi team, I am working on a test and made a short presentation to my colleagues. As usual when you speak with others NOT in the process some things pop up! some examples: - SFDC has different lead source to put when yoy charge a new lead, why I cannot find the phone call option? It happens quite often to receive a call from leads who would like to have information or sometimes an offer on Lectra solutions, How can we manage this case? - could you please clarify the difference between email operational and not operational? the first is external/public and the second only internal to lectra? what does it means when operational email WILL go out to unsuscibed lead? - how can we manage the the email adress info@xxxx.it ? we do not have the possibility to correct all of them because VERY OFTEN is the only email some companies have.. - when a lead is in marketing qualification how can we notify this information to the accou nt manager? is it an automated process too? (sorry I miss this step!) - score: why some leads have 0 as score and for other leads is an empty tab? Last but not least a tricky info: this morning one contact had some "interesting moments" on our web site after the account manager sent him some info on PLM. We track all the web site pages he saw and the account manager really appreaciate the info we gave him! Ciao! stella

Stella_Zamprogn · ‎08-25-2015

Done Victoria! thanks a lot! ( I surely made sometning wrong but now it seems it works!)

Stella_Zamprogn · ‎08-25-2015

I have the same problem above all for furniture market but I don 't think we will be able to correct it! what can we do? thanks s

Stella_Zamprogn · ‎08-25-2015

Hi to everybody! as I start to create a smart list Marketo says that I do not have sufficient priviledge to make this action. If I click "close" the system goes on but at the end I cannot see the smart list filters and the leads charged on the smart list do not corrispond to the filters. This message pop up after every action I made when I create a smart list, any suggestions?

Stella_Zamprogn · ‎07-30-2015

After the useful webinar made this morning I made my homework (thanks to a flow designed by Angelique )...that's the result! Angelique I think you can see better on marketo and notice that a I create a 2nd short list with people will be in the office at the end of August and able to "react" to my actions. Let me konw and thanks again. stella

Stella_Zamprogn · ‎07-29-2015

I agree with Lea! In my case all the leads you see as disqualified have already been verified/worked by me or my colleagues and we found them not interesting for us (or are maybe duplicates and then we will keep the lead as the known status) I think it will be better to delete them if possible...it will make my DB cleaner and reliable, do you agree?

Stella_Zamprogn · ‎07-28-2015

Great idea, thanks! What about tomorrow afternoon or Thursday morning? thanks again stella

Stella_Zamprogn · ‎07-28-2015

Hi Everybody, I would like to share with you a tricky question. How to manage ONE lead who has TWO (or more) business email? See below Mr Graffeo who has an email crisconf.it (name of the company) and the second is pinko.it (name of the brand!), both of them are professional emails but the owner of the two adress is surely the same! Marketo doesn't recognize this lead as a possible duplicate (of course he has different emails) but he is a duplicatebut I cannot erase him manually. Then I have no possibility to know which of the two emails he will use more often in order to track it and then everytime he will use the mail I didn't choose to keep, this lead will always enter on Marketo as a new one... Thanks for your feedback and opinions. Stella

Stella_Zamprogn · ‎07-28-2015

Hello to everybody! I still have the same probleam with my smart list! I really really would like to create it, but this "saving the smart list" goes on for hours! and then I cannot merge my leads...thanks and have a nice day.Stella

Stella_Zamprogn · ‎07-27-2015

It will be useful for me too! I am trying to write by my own a "marketo handbook" to share with my colleagues collecting information from the docs present in marketo and following the program SH_Internal_Sales_Program_MarketoSalesInsight...I don't know if I am doing well, surely next week I will be on holiday till Agus 24, I will practise marketo only starting from the end of August..

Stella_Zamprogn · ‎07-27-2015

Hi Angelique, now the merge function is working but till at this point. It gives me the possibility to select the leads, choose the fields to keep but than it appears this system error...thanks a and see you on line in a while.Stella

Stella_Zamprogn · ‎07-24-2015

OK thanks!

Stella_Zamprogn · ‎07-24-2015

HI Girls, I am trying to create a smart list in order to TEST INTERNALLY a campaign, I was able to clone a smart list (see below) but when I try to put my members on the smart list it seems I am not allowed to do that! I surely make something wrong, but what? thanks a lot stella

Stella_Zamprogn · ‎07-24-2015

Hello Angelique, I daily receive Eloqua reports from PLM waeve 2 campaign. See below a very interesting lead for us, coming from the car maker Ferrari (he is not in SFDC and we don't know him at all) I expect the behaviour of this lead will be traced and seen on Marketo, am I wrong? If not, do I simply have to create him in SFDC as done till today (and then I will see him in Marketo)? thanks a lot Stella

Stella_Zamprogn · ‎07-23-2015

Sorry Girsl, I always have the same problem with leads merge, I cannot solve the problem and clean the DB!!! Coud you please help me? thanks a lot Stella

Stella_Zamprogn · ‎07-22-2015

Hi I have the same problem with a lead repeted 7 times... it seems the system does'n recognised them as duplicats... thanks a lot

Stella_Zamprogn · ‎07-20-2015

Hello to everybody! This morning it seems we have a lot of work to do! I saw in my marketo a lot of leads divided in: unsuscribed, suspended, bounced email, possible duplicate, no acquisition. I suppose I have to verify and study them, don't I? To do this job I need the support of my colleague Barbara, when will be available an acces for her? Then two more little questions: 1. is it possible to have the list of people invited to the webinar? 2. this morning in SF HQ charged a lead called Gaffeo (he already exists!) saying that he clicked the PLM campaign....is not true! and this is not the first time it happens!, where did they take this piece of information? thanks a lot

Stella_Zamprogn · ‎07-17-2015

Hi Angelique, I saw that the new leads staus are now availble in SFDC (yepppp!!), I was wondering if it possible to add a status called "already exists as contact"...if the contact already exists and when we have doublon we put "disqualified" to the lead but is not an info completely correct, do you agree? thanks a lot stella

Stella_Zamprogn · ‎07-16-2015

Hi Angelique, does it make sense if I consider as NEW all leads i will see in marketo after tomorrow evening? All contacts/leads imported tomorrow are already in SFDC (and verify by Bibi) starting from Saturday morning new leads are supposed to enter in marketo and starting from Monday we need to take care of them... What do you think?....I cannot give up ask questions.... thanks stella

Stella_Zamprogn · ‎07-16-2015

Hi Angelique, ok to put Known status to all our leads but please consider that more than 70% of leads now in SFDC are owned by the sales people. As marketing we will better qualify not only the NEW leads but also the ones assigned to Marketing Italy or member of our team but we will not work on leads assigned to sales people and linked to existing customers. We are speaking about 1500 leads and you can easily understand that it will be an heavy job for us, besides being the account manager the owner of the leads I do not think it's up to us work on them. I hope do you agree with me. Thanks a lot Stella

Stella_Zamprogn · ‎07-16-2015

sorry I forgot to add...do you have a deadline for data quality action and leads action plan? thanks!

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Date Registered	‎05-19-2015 08:02 AM
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