Stella_Zamprogn

Hi ladies, we have a lead in marketo (Grazia Lionetti) who filed the form to attend the politecnico event - afternoon session. we can track her in marketo but she is not in SFDC maybe because the  score is 33. But I was told that when a lead fills a form the score is 50 pts, what happended? please notice that the +39 phone number is correct. thanks a lot stella ... View more

Good luck! ... View more

sorry Victoria I can't help you! ... View more

Hi Margaux, you are right! Ketty Le Henaff​, I have no choice and I have to postpone the CSIL survey sending on the 26: the marketo team is not available. thanks Stella ... View more

Welcome new hired! I know you are already super busy but  what do you think to initiate with a webex on CSIL survey launch? I need to send it on the April 21 and I need your support to activate it, any availability ? Have a nice week end Stella fyi Marie Monteil​, Domitille Balas​ Chloe Sabourin​ ... View more

I would like to have to Margaux Lepine​ for the same purpose. Thanks a lot Stella ... View more

We do the same! ... View more

Ciao, about this topic (but not to answer to your question sorry) in SFDC are also available the field interesting moments. They are very useful to extract email invalid linked to a specic email you sent in order to let the account manager to clean the list directly from SFDC. And last but not least...the view "marketo sales insigh" is back for marketers too!. good night community! Stella ... View more

Hi Margaux and Marina MASSONET​, today the Politecnico save the date was sent (thanks!). I monitored in particular the list softbounced and I saw that many leads who are in the campaign "opened" are also in the soufbounce list. I went to see the actity log and I can see only the change of status from delivered to open. Maybe the aswer is on the skipped status unchanged that is in between? if yes.....what does it means? thanks a lot. Stella Fyi Silvia Fedele​ and Barbara Raele​ ... View more

HI Marina this morning a new lead appeared in marketo (Eva Armeni) she filled the contact us on Lectra website to have a quotation for CAD solution (score 42) . Following your procedure she is supposed to have 50pts score but is not throught, why? The lead asked us to be contacted by the account manager but we cannot transfert it to the account manager because she has not been in SFDC yet,I think that even if we insert new demographic information the score will not increase enough to show up in SFDC. How can we manage it to be sure that the account manager take care of this lead? I cannot manage it manually every time, do you agree? thanks a lot Stella ... View more

it seems there is a bug... ... View more

arggghh I thought it was simpler!! so, two more questions: does Andy Mangat, maybe use a different email address to download the WP? which is the score ? + 75, so does he entered in SFDC? ... View more

HI Victoria, I try to answer to your questiones even if Marina or Margaux will be the best to answer!! 1 st question: is it possible that a lead of your list forwarded the email to someone else? It happened for the leather event in Italy and we had a registration from a lead who was not on marketo/SFDC. I suppose that Andy Mangat, even if downloaded the WP,  does not appear as clicked/converted because he probably doesn't have all the criteria to be insert on the smart list so you have a track of the downloaded but he doesn't go on the smart list ( simply because he is from another market or department....what do you think? 2nd question: referring to the automotive campaign I created a smart list named IT_leads_converted with the following filters in order to have all the converted leads under control! I am not completely sure it works   I need to work harder on it, but I was trying to find a way to monitor all the converted leads without lost myself in marketo! Created the smart list I set up a view with all the interesting moments (type, date, description)..please let me know what you think and maybe if you can improve it! Ciao!! Stella ... View more

Now is clearer....I will keep it as a bible!!! thanks a lot ... View more

Thanks Marina, everything is clear but I have 2 questions: 1/ Do you confirm that if we have a lead with a score less than 75 (but very interesting for us) you will push manually it through SFDC? 2/ referring to what you wrote Once a person who is not yet a contact in SFDC fills out a contact form in our websites (the form submission generates a lead in the marketing queue even if the score is not high enough, meaning at +75 pts – note that a filled out form generates 50 pts). I have a lead in marketo (Ale Mare from Surplus) who filed a form on PLM website (score 45) but is not in SFDC, why? thanks again Stella ... View more

Thanks Marina but on the second point I honestly do not understand.: wihch is the correct mean to push this lead to the marketing queue? I probably will do it rarely but it could happen (see my lead Jacopo Pergreffi..) thanks a lot Stella ... View more

Hi Victoria, it's quite strange actually but I do not really what to say...let me check deeper on italian DB. ciao stella ... View more

Hi Victoria, I cannot answer to your first question, it souds strange...maybe some anagraphic information is missing? Or maybe is a synconisation probelm between SFDC and marketo? For your 2 question, we had the same this morning with a very interesting prospect from fashion maket. The score was 55 so he is not in SFDC, but we needed to "take care" of him immediately. So we created the lead (adding some missing information) in SFDC in "saleshandover" in order to share him with the sales team. Then we contacted the account manager to explain which was the activity leads (filed a form on fashion campaign) and then the following step is "sales accepted"  and then .... cross fingers.Hope to answer to your question (above all hope to have well managed the lead !!) Ciao Stella ... View more

Hi Margaux, during the webex this morning Marina presented the templates to be uploaded on Marketo. It seems that the webex template will not be available before March 31, is it correct? We are planning 7 webinars in the last months (the first will be on April 27) do you think is possible ti anticipate a little bit this template in order to have time to work on it ? thanks a lot Stella fyi Marina MASSONET​ ... View more

Done! I find another way to make it! ... View more

Hi Margaux I've tried to create the soft bounced  smart list but marketo says to me You do not have sufficient privileges to perform this action stella ... View more

Hi everybody, the marketing suspeded flag is not synconized SFDC/marketo, is it ok? I put two contacts marketing suspended in SFDC many days ago but now I see they are not in the list of marketing suspended in marketo an I have to put them by hand. Thanks Stella ... View more

Do not worry! Thanks a lot ... View more

Hi ladies, this morning I received my first report from marketo on EDM1 - leather campaign (I hope you too!) I have two cases: 1. The contact Silvagni dowloaded the WP, score 65 and in SFDC he was tracked as "Last Interesting Moment Desc: Downloaded content from http://go.lectra.com/rs/448-ANF-726/images/lectra-white-paper-automotive-leather-it.pdf ". It souds ok! 2.I have a contact who opened the email (name is Massimiliano Tacconi) and his score goes to 22 but no activity was tracked in Last Interesting Moment Desc in SFDC, is is correct? In my opinion it would be interesting for the accounts to see in SFDC any reaction to a campaig even if it is not important as a downloaded, do you agree? Thanks! fyi Rosie Clifton Van Vliet​ ... View more

Hi Margaux and Rosie Clifton Van Vliet, I was surfing on my EB edm1 report (leather campaign) and the lead status is quite clear to me but "converted" one...what does it mean? Some of the converted leads gated  content others simply visited the web page, could you please explain to me? Thanks a lot and have a nice evening.Stella ... View more

yes it works also for me! ... View more

Thanks Margaux I follow exactly this process! The lead name is Chiara Ortolani but the last activity is "visit web page" so I 'am afraid she didn't filed the form...what a pity! Anyway good idea the smart list, I will try!! Stella ... View more

Hello to everybody, I have a question about the demandmore.lectra.com website in particolar about the contact form. A lead from Calzedonia visited several times the demandmore.com website, we would like to contact her to understand why she is interested on the these topics but I cannot understand if she really filled the form "contact us". I saw from marketo activity that she surfed on this page at least 3 times (activity type is Visit web page) but how can I understand if she actually filled the form? it could be the  opportunity to contact her. How is called the activity type? Filled the form? Thanks a lot - as asual - for your support Stella ... View more