About Chris_Vanderma1

Chris_Vanderma1 · ‎06-08-2015

I'm having trouble finding documentation on how Marketing Suspended is used by most organizations and want to see how you use it. I gather that most simply enable the Marketing Suspended field in their CRM, then allow salespeople to turn it on or off ad-hoc. My question with this is how do salespeople know (or remember) when to uncheck Marketing Suspended? Is anyone attaching a time frame to marketing suspensions and if so, how? I appreciate the feedback.

Chris_Vanderma1 · ‎06-02-2015

Hi Greg, I think that true inlining would be impossible to do at the template level, unless you have found a method that works that I'm unaware of. True inlining should take all of the styles being used at the stylesheet level and then inherit them down to the content level so that p, a, span, div, etc... have an inline style="" applied on each individual tag. I have applied font styling to td containers with mixed results. This seems to help with some webmail clients but not all.

Chris_Vanderma1 · ‎06-01-2015

Greg, As Micah mentioned, to be truly effective this really needs to be built into Marketo. Using a 3rd party tool only slightly accelerates the process of doing it manually. Building, testing and editing emails is extremely tedious if you need to manage inline styles at the same time. It also defeats the purpose of templating emails. Lets say your workflow is to create a new email from a template, drop in content, do your editing and then your ready to deploy. You then have to run all of the code through an inliner, and then what? You replace all of the code in the email with the output of the inliner, breaking the link between the template and the email. I'm still surprised that this isn't included in Marketo which costs thousands per month when it is included with Mailchimp which is $50/month. At least we're being heard; conditional comments being stripped from templates was fixed in the last release. Maybe there is still hope for this idea.

Chris_Vanderma1 · ‎04-29-2015

Hello. I'm building a series of Sales Ready, Sales Insight Emails. I see that when a salesperson sends an email the "from" name and "from" email address is automatically populated with whoever the salesperson in salesforce is that's sending the email. I'm wondering how I can use tokens to do the same in the sginature? If I use {{lead.Lead Owner First Name}}, this may not always be the same as whoever is sending the email. This it might come "from" John, but be signed Bob at the bottom of the email. Is there a better way or handling this or a better token that I can use?

Chris_Vanderma1 · ‎04-20-2015

Really looking forward to this! When released please update this thread.

Chris_Vanderma1 · ‎01-28-2015

Hello Community, I'm looking for a way to predicitvely fill in forms fields for leads. For example, a lead is filling out a form on our Web Site and starts to type their company name. The idea is that our CRM/Marketo database would be queryed in real time as they type and would allow them to select from a predictive list dropdown. I'm quite sure I saw this somewhere on the Marketo site at one point. Does anyone has insight about how to acheive this? This idea here is to have better data integrity at the time of capture. This prevents a new lead from typing their company name slightly differently than how it is shown in our database and making our data messy, difficult to search or error prone. The idea is also that we could automatically assign a new lead to an existing account if applicable, based on their form submission. Our business deals with large accounts on reoccurring contracts so it is critical that we keep the best data possible on existing accounts and avoid showing "new leads" that are really just part of an existing account. This would also help our process of assigning new leads to sales people based on them belonging to an existing account. Any help is appreciated. Thanks!

Chris_Vanderma1 · ‎01-27-2015

A big +1 from my end of things, Micah. As a former MailChimp user was quite dissapointed by how painful developing emails in Marketo can be. Especially responsive design for mobile and inlining to better support gmail. If you're new to Marketo wait till you try conditional commenting to support Outlook and you'll see Marketo arbitrarily strips them out. It's maddening. Markto, please listen up! Your users have spoken. You could be doing a lot better here!

Chris_Vanderma1 · ‎01-12-2015

Our organization bought 40 licenses for MSI and just turned it on for our entire sales staff. Including our maketing team this totals slightly over 40 SFDC users. How does Marketo monitor and police that only 40 seats are being used? Further confusing the issue is that in the Admin panel of Marketo in the Sales Insight section we see: Licensed Seats: 40 (41 used in last 30 days) From what we can tell everyone (over 40 people) have access, but we wanted to be sure. I understand that the Email Plug-in is limited to the 40 named users, but we haven't given access to a significant number of users yet. Any help is appreciated.

Chris_Vanderma1 · ‎11-19-2014

Hello, Recently we have noticed strange behaviour with deliverability, particularly with our test emails. The tough thing is these dont' show up in the activity log so it's difficult for us to identify why the email didn't come through. When we've emailed support they have shown a boucne reason of " 551 Mailhost is on our global block list." Unfortunately our spam filter doesn't allow whitelisted IPs to be bypassed once they are on the blacklist. It get stranger. We are finding that this is very sporadic. One minute test will go through fine, the next they aren't. Over the course of today there have been over a dozen occurances where test go through just fine, then minutes later we aren't getting anything. Needless to say this is very frusturating. Has anyone else encounterd similar issues? Any workarounds?

Chris_Vanderma1 · ‎11-19-2014

Another thought. Have people reached their maximum number of daily or weekly emails? Best bet is to find a lead who you think should have received the email but didn't, then look at their activity log.

Chris_Vanderma1 · ‎11-17-2014

Thanks for the feedback, guys. You are definitely correct. The issue only appears when an https page is accessed. The thing is that we don't use https pages for anything, but we do mirror all http content to https calls. We have no idea how google indexed https pages, but somehow they have, seemingly at random despite us not having advertised them to our knowledge. Any recommendations for the best way to prevent google from indexing https versions of pages, or to redirect calls via https to normal http? It seems this can be accomplished with robots.txt or .htaccess, but this is outside of my area of expertise. Any ideas?

Chris_Vanderma1 · ‎11-17-2014

I've recently noticed some very concerning behaviour. We iframe all of our Marketo forms into our Web Site to allow prefill. This was working very well for a while, but just this week we noticed Firefox selectively blocking some iframed forms. The odd thing is it seems to only block the iframe if the page is visited directly from Google search results or if the URL is directly typed into the URL bar. If the page is visited via browsing pages on our Web Site the iframed page shows up. In firefox the iframe is just invisible, but if you click on the shield to the left of the URL bar you see: "Firefox has blocked content that isn't secure. Most Web Sites will work properly when when this content is blocked." Then a button with a dropdown arrow is below. if I click the "Disable protection on this page" item, my form loads. Is anyone else encountering this issue and have they found a way to counter it?

Chris_Vanderma1 · ‎11-12-2014

Hi Eben, I don't use any lists at all in my template, so that doesn't seem to be valid workaround in my instance. What specifically did you change? Can you post the code? Are you no longer getting the error even when you compose a brand new email from your template?

Chris_Vanderma1 · ‎09-18-2014

I appreciate the response, Travis. I will consider the integration points that would be most useful to us and then fill out the form.

Chris_Vanderma1 · ‎09-17-2014

I'm unclear on how SurveyMonkey integrates with Marketo. Can someone please enlighten me? When I search for 'SurveyMonkey' in Marketo community, I get nothing and when I search 'Marketo' in SurveyMonkey help there are zero results.

Chris_Vanderma1 · ‎09-17-2014

Why is SurveyMonkey listed in LaunchPoint if there is zero integration? Can an employee please answer this question?

Chris_Vanderma1 · ‎09-17-2014

Hi Sydney, Although Marketo is supposed to autopopulate forms even when a user clicks a link in an email for the first time, we found that this wasn't always the case when we did extensive testing. We may have been a unique case, however, because all of our forms at this point were iframed into our web site and we suspected that this may have been the culprit. Note: if you do this remember to add the Marketo Javascript code to the headers of your Web Site so that it passes the marketo token down to the iframed page. The solution we came up that seemed to work in our specific scenario was to build a second marketo landing page that redirects to the page on our web site that contains the iframed Marketo form. This idea here was that we thought Marketo wouldn't have enough time to ID the person before the form was being called in by the iframed page and by adding that one extra redirect Marketo had time to get the cookie on the users machine,then when the page was loaded, to serve up the prefilled content. Sydney, in your specific case I would recommend that you start by testing. Test computers that have not been used yet with a Marketo enabled form or clicked a link from a Marketo sent email. Send a user a Marketo email with a link to your form and see if it autopopulates for them. in our testing we found that before the solution we implemented, the form was never prefilled for first time visitors, but that the solution solved the problem in 10/10 cases. We used email account of other staff in our department and personal emails/personal devices. Good luck!

Chris_Vanderma1 · ‎08-08-2014

I have a program with a few hundred members. I would like Marketo to automatically email an excel spreadsheet one time, containing all of these contacts on a set date in the future. If I create a report I can get it to list all of the contacts email addresses in rows, but I can't get it to show any other columns (ie. First Name, Last Name, Phone #). Also reporting seems to only be able to email a report using a subscription, but I just want it sent one time a few weeks from now on a specific date/time. The use case is that I will be on vacation and would like to send a list of campaign members to a remote staff member who doesn't have a Marketo account, so that they can see a list of everyone who filled out a particular form. They need to get it in a single list (ie. Excel file). They can't just get an email every time somebody fills out the form.

Chris_Vanderma1 · ‎07-16-2014

I've followed this set-up, but have encountered one issue and wanted to see if anyone could help. In the example above let's say someone registers On September 19th at 2:00pm, they would receive two emails at the same time. The confirmation and the reminder. Does anyone have a say to skip the reminder if the date/time of the reminder has already passed?

Chris_Vanderma1 · ‎07-10-2014

A big +1 here. We were shocked to see that this info can't be merged. It's all right there and is already coming in from WebEx. Why can't it just be added to Emails and Landing Pages via tokens?

Chris_Vanderma1 · ‎07-10-2014

Thanks for the Suggestion, Jason. So if I understand correctly I would need to find every element that is changing when responsive and add it to my stylesheet, with the full-width code applied wiht !important tags applied? It seems like a lot of work to go this route. It would have been nice if I could just disable the Marketo stylesheet.

Chris_Vanderma1 · ‎07-08-2014

Hello, I am trying to iFrame a form into our Website in a narrow piece of body content. The width of the body is 470px, thus I am iFraming the form at 470px. Using firebug I can see that at 480px and narrower the /js/forms2/css/forms2.css stylesheet (not user editable as far as I can tell) is called in and implements a mobile style which sets field widths to 100% and places labels above their fields. This totally breaks my style and just doesn't look good on my iframed page. Obviously the iframe doesn't allow the landing page to inherit the screen width and the landing page treats the iframe width as the screen width. Has anyone encountered this and found a solution?

Chris_Vanderma1 · ‎07-07-2014

Thanks Josh, I do see in the user's activity log that the email was sent June 23, whereas the Soft Bounce came June 25. If I understand correctly Marketo was attempting to send this to the recipient, but was unable to do so within 24 hours so it became expired. It still doesn't really solve my problem in explaining why the recipients server failed to accept it. I understand a 5.4.5 error is due to congestion. Is is safe too assume the recipients server was too busy to receive the message for 24 hours? If so, I find this difficult to believe as the recipient was a very large organization with robust email servers.

Chris_Vanderma1 · ‎07-07-2014

Hello, I sent a campaign and received soft bounces with the following message: 554 5.4.5 [internal] Delivery not attempted (message expired) I presume this is coming from the recipients server, but am unsure. Has anyone seen this before? Any help troubleshooting what it means and how to improve deliverability?

Chris_Vanderma1 · ‎06-11-2014

Some of our contacts with legitimate email addresses are bouncing getting the following error: 551 Mailhost is on our global block list. See http://mcaf.ee/5xxhelp It seems Marketo's IP was temporarily blocked by McAfee. This leads me to two questions: Has anyone else encountered this? Can any action be taken to counter this? Now I have contacts with Email Suspended marked true. Will Marketo try again to send to them later? If rejected again will they become Email Invalid? Thanks in advance!

Chris_Vanderma1 · ‎05-29-2014

I do have several fields set to pre-fill. If I fill out the form and then re-visit the page I see the same thing I fileld out last time. When a user who has never filled out one of our forms receives an email from us and clicks the link to the form it should at least pre-fill their email address, but it doesn't. I've also tried adding ?mkt_tok=##MKT_TOK## to the end of my hyperlink without any success.

Chris_Vanderma1 · ‎05-29-2014

Hello, We are new to Marketo and so we have a lot of anonomous traffic and a lot of contacts from our CRM that are not associated to their browsing history. When I create an email and send it to a contact with a link to a marketo landing page and the person at that email clicks the link, the form on the landing page is not auto-filling thier email address. Am I missing something? Is there a special token I need to use?

Chris_Vanderma1 · ‎05-28-2014

Thanks, Scott! I have now implemented this solution and testing thus far has been flawless.

Chris_Vanderma1 · ‎05-26-2014

Thanks for the feedback. I don't expect that the form itself will enforce this logic. We don't have an in-house JS developer and don't have the time of resources to use a contractor, so it's safe to eliminate that option. My fear was that I would need to add a field C and several smart campaigns to implement the logic. This strikes me as more complaicated than it should be. I like the solution Scott proposed. Just to make sure I'm understanding it correcly, I would set-up my form with the boolean field A as radio buttons. I could then label the radio buttons as: o - Say yes to Field A o - Say yes to Field B When the user selects the second radio button and presses submit they aren't actually setting Field B to true, they are actually setting Field A to false. A smart campaign listens for the form to be filled out and the action it takes upon completion should be slightly different than what Scott said (I think): IF Field A value is True, Chage Field B value to False IF Field A value is False, Change Field B value to True Else do nothing Does this make sense? I think the difference between what Scott said and what I have is that Scott was assuming that there would be four radio buttons on the form; a T/F for each Field, when in fact I want only two radio buttons, as stated above.

Chris_Vanderma1 · ‎05-23-2014

Hi everyone. Hoping I can get some help on this issue. Lets say in Marketo I have Field A (Boolean) and Field B (Boolean). I want a form to have two radio buttons and a requirement of the completion of the form to be that one of the two radio buttons must be selected. Either Field A can be true and Field B can be false or Field A can be false and Field B can be true, but the form should not allow both Fields to be true or both fields to be false. Any ideas on hwo to approach this?

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