About Kenny_Elkington

Kenny_Elkington · ‎10-05-2017

Hey Kurt, Your confusion is justified, and we haven't done a great job of communicating what the updatedAt field actually reflects, versus what our APIs use to determine if a record has been changed within a date range. The updatedAt field only reflects changes made to the specific primary Lead/Contact table, but not all of the fields on lead records reside there, including some system managed fields, and all Custom Lead fields. The updatedAt filter for Bulk Export instead looks for Data Value Change activities within that range, and returns the associated lead records which have changes in the range. I'll make sure to update the docs to reflect this.

Kenny_Elkington · ‎09-27-2017

So is the issue that the population of the Anonymous IP field doesn't create a data value change activity that you can trigger off of?

Kenny_Elkington · ‎09-27-2017

I don't really understand what you're asking for. Care to elaborate, and maybe provide an example of what this might look like?

Kenny_Elkington · ‎09-19-2017

Nope, there's no practical limit.

Kenny_Elkington · ‎09-19-2017

My guess would be that your MSI configuration is incorrect. Take a look at the appropriate setup guide and follow the instructions to reconfigure your MSI in SFDC. Enterprise/Unlimited Edition : Configure Marketo Sales Insight in Salesforce Enterprise/Unlimited - Marketo Docs - Product Docs Professional Edition: Configure Marketo Sales Insight in Salesforce Professional Edition - Marketo Docs - Product Docs Failing either of those, I would open a support ticket.

Kenny_Elkington · ‎09-18-2017

Ah, the problem is that you have your edge linked to Leads. That's not a valid configuration. Your edge needs to not have a link field in order to be a valid link object.

Kenny_Elkington · ‎09-15-2017

What exactly are you trying to accomplish? Custom objects can really only be interacted with through leads via smart lists and email scripting, both of which are partition-aware and gate access to leads on that basis, so I'm not really clear on where your concerns are coming from.

Kenny_Elkington · ‎09-15-2017

You won't be able to configure it that way. You need to provision and approve the edge object and then select a link field to the edge object from the bridge and approve it, like this: Lead <-(lead field) Bridge (custom object field) ->Edge

Kenny_Elkington · ‎08-24-2017

One thing you might try is trimming the trailing space at the end of your class list, that might be causing an issue, though that would still be a bug in my opinion. If that doesn't work, I'd file a support case so that they can triage this, including your API request and response. It's not the correct behavior to reject a request if it includes multiple classes.

Kenny_Elkington · ‎08-24-2017

I've never encountered this without saturating the queue first. I'd suggest filing a support ticket with the details provided so that they can triage the issue.

Kenny_Elkington · ‎08-23-2017

To answer your question, no there really isn't a compelling reason. Are there specific endpoints that you're referring to that accept name, but not ID?

Kenny_Elkington · ‎07-27-2017

You need to select the "link" data type for the link object select box to appear.

Kenny_Elkington · ‎07-21-2017

Yes, you can batch most CRUD Lead DB API calls to submit or return up to 300 records: https://developers.marketo.com/rest-api/lead-database/ . We also recently release our Bulk Extract APIs for Leads/Persons and Activities: https://developers.marketo.com/rest-api/bulk-extract/ Bulk is ideal for most BI use cases.

Kenny_Elkington · ‎07-18-2017

Sounds just like a miscommunication. The UI list import doesn't provide lookup field selection, but the Import Leads API does, so you would be able to submit these with id as your lookup field if you're using an API client, but not if you're uploading lists in the UI.

Kenny_Elkington · ‎07-18-2017

> We can't use the CSV functionality because we can't specify the Marketo Lead ID as the key for list imports (or at least that's what we've been told). Id should be a valid target for the lookupField in import leads:https://developers.marketo.com/rest-api/endpoint-reference/lead-database-endpoint-reference/#!/Bulk_Leads/importLeadUsin… If that's what's keeping you from using it, then I don't think you'll have issues. Did you see this in a doc? I can go correct it if you share.

Kenny_Elkington · ‎07-18-2017

> The CSV upload functionality in Marketo won’t work for this situation as we need to maintain data so we need to use the API. Would you care to explain more why this won't work? > My first question is, is there any way to improve Marketo’s response time? What’s the bottleneck on that end? The biggest bottleneck for throughput of lead synchronization to Marketo is the number of custom fields included in each record in the request. Are you seeing issues with response times, or is this a precautionary question?

Kenny_Elkington · ‎07-17-2017

This is a bug that is fixed in our upcoming minor release, currently scheduled for 7/28. Currently there is a workaround where you can unapprove and reapprove the email and it should work as expected.

Kenny_Elkington · ‎07-17-2017

There's not much to go on here, and I'm not sure what might cause this. Support should be able to help you triage this. Please provide any example calls, responses, assets and leads that you can. Answered here: https://nation.marketo.com/message/167709-re-tokens-dont-work-under-the-program-cloned-by-rest-api#comment-167709

Kenny_Elkington · ‎07-06-2017

We're preparing a fix for this in the upcoming minor release, currently scheduled for the last week of July.

Kenny_Elkington · ‎06-29-2017

It's possible. Have you asked your vendor if they're getting any errors, or seen any errors in your notifications?

Kenny_Elkington · ‎06-29-2017

Could you explain a little bit more about what's happening here? You mention this: > when the make an update on their end to the record (about 10-20 minutes Are they trying to pass back changes 10-20 minutes later? If so, how? Webhook responses can only be mapped back to a lead record as part of the http response to the call being made, so if they've already responded, it wouldn't be possible to respond again without the webhook being called again.

Kenny_Elkington · ‎06-20-2017

We believe the queued->processing issue has been resolved. Jobs which were stuck in queued should be getting picked up into processing now. There's a few other failure types we're seeing and investigating though.

Kenny_Elkington · ‎06-20-2017

Could you share the export ids, and your subscription id with me privately? Just follow me in my profile, and you can DM me.

Kenny_Elkington · ‎06-20-2017

We've got an engineering escalation open now and are looking into the issue.

Kenny_Elkington · ‎06-20-2017

We've got an engineering escalation open now and are looking into the issue.

Kenny_Elkington · ‎06-19-2017

In that case, I would encourage you to file a support ticket with the details. Can you get any new jobs to start processing?

Kenny_Elkington · ‎06-19-2017

Bulk Extract has its own queue within each instance, so it shouldn't be blocked by other job types.

Kenny_Elkington · ‎06-19-2017

Can I assume that you don't also have a bunch of Bulk Leads Jobs queued as well?

Kenny_Elkington · ‎06-19-2017

Of course, there was a typo in the doc. The path to create a job is " /bulk/v1/leads/export/create.json" not " /bulk/v1/leads/export.json". I've corrected the docs.

Kenny_Elkington · ‎06-19-2017

You know what I need, Yim.

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