Jay_Jiang

Jay_Jiang · ‎05-09-2018

What's the default status supposed to be? and what is Marketo supposedly overwriting it as?

Jay_Jiang · ‎05-09-2018

Have you tried with: 1. inline css as well 2. an actual link in the href=""

Jay_Jiang · ‎05-09-2018

Can you confirm if your template doesn't have a on/off setting for something like "Hide in Mobile" There's always the option to edit your template. You'd probably want to clone the template and remake the landing page so you don't affect any other pages that already exist. Once you're in the template editor, I'd first try to remove any mktoMobileHide classes where you don't want the section hidden. Use CTRL + F to find mtkoMobileHide and delete it in between " " leaving any other classes remaining. However if your template isn't as straightforward then you can paste the following CSS into your template which will cause all mktoMobileHide areas to show... which may cause unwanted side effects: <style> .mktoMobileHide {display:block!important} </style>

Jay_Jiang · ‎05-09-2018

If they were in the EP and you changed their status to "not in program" and then added them back into the EP, they'll go through the EP again. Why was your case an exception?

Jay_Jiang · ‎05-08-2018

Hi without looking at the page, it'd be too hard to guess. Can you publish the page or a clone of the page and share the link?

Jay_Jiang · ‎05-03-2018

Please confirm if I'm understanding correctly: Field has never been checked before: Initially "NULL" Checked: Yes/True/1 Unchecked after being checked: No/False/0 => but you don't want this. You would like it to still be Yes/True/1 One way to achieve the above is with a smart campaign + a proxy field: Create another field to be used in the form (a proxy field and this can be a boolean), and switch it with the opt-out field in your form Smart campaign Smart list Trigger: Data value changes "proxy field" New value "True" Smart campaign Flow Change data value with choice Choice 1 if "opt-out" is empty attribute "opt-out" new value "Yes" default choice do nothing Can only run through once

Jay_Jiang · ‎05-03-2018

Definitely think Marketo is better learned through hands on experience. I also picked up varying proficiencies of html, css, javascript, jquery and php along the way. You'll only get so far with training from colleagues and the Marketo University. Every business is different and to solve problems at scale and effectively, you need to understand all tools available to you, have creative problem solving, critical thinking and systems thinking. I think proficiency at using Marketo all depends on how long you have been in the thick of using the platform. People will probably disagree with me, but to me, gaining certification after a year or two of using Marketo is more or less a reassurance you've gained a broad standard understanding of Marketo. If you have at least 3 or 4 years of using Marketo, you'd probably have a few key projects you've worked on and I'd be more interested in hearing about your thought processes on why you designed it the way you did.

Jay_Jiang · ‎05-03-2018

Same answer as Sandford's. Just adding on though since we use SFDC and have a similar set up. If you create the field in Salesforce as Picklist (Multi select), you'll be able to see a summary of all products/services the lead/contact has submitted forms for like so:

Jay_Jiang · ‎05-03-2018

Hi, by opt-in field are you referring to the default Marketo "unsubscribed" field? or did you create a custom field? And is the field type in admin=>field management for this field "string"? Going by what you have shared, if the field type is still boolean in field management, no matter what type of field you use in a form, the data will adhere to standards of the field type set in field management. And boolean fields can only have 2 options - 0 or 1 / Yes or No / True or False. Empty/blank/null is different to false/no/0 Create and use a custom field that's a string type to achieve what you want. Just bear in mind, if a value already exists in the field and the field is submitted again "unchecked", Marketo won't clear the field. You'll need to force the field to pass a NULL value through to clear the field.

Jay_Jiang · ‎05-02-2018

Am I right in assuming you want to see your website traffic broken down by country? If so, use something like Google Analytics instead. Just add the google analytics tracking codes to your landing pages. You can't see the data of anonymous leads in Marketo, only people who have submitted their email address to your database.

Jay_Jiang · ‎05-02-2018

Indeed, the recipient will just see the raw html e.g. <a href=" http://google.com ">Register Now</a>

Jay_Jiang · ‎05-02-2018

Gated content - you could manually link the pdf after submission using stay on page below or you could pass some variable on from the CTA link (see Multiple CTA's but only one form Stay on page - general gist is: <script src="//###-####.marketo.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_#"></form> <script> MktoForms2.loadForm("//###-####.marketo.com", "###-###-###", formid, function (form){ form.onSuccess(function(values, followUpUrl) { document.getElementById("mktoForm_#").innerHTML ="<p>Thank you for submitting the form.</p>"; return false; }); }); </script>

Jay_Jiang · ‎05-02-2018

You could try changing the field security settings for the sync user inside salesforce so the sync user can't see any of the contact fields.

Jay_Jiang · ‎05-02-2018

Looking at your screenshot of the visit webpage trigger, try chopping off the query string (from ? onwards) and also the domain ( https://www.acronis.com/ ) so it's left with: contains "en-us/business/backup" Then use constraint querystring contains and add the utm values you want.

Jay_Jiang · ‎05-01-2018

Just so you're all aware, I noticed this happening in the Amount and Expected Revenue fields in Opportunity a few months ago. I shrugged it off then as it didn't have a material impact for us. Seems like the rounding issue only affects currency fields?

Jay_Jiang · ‎05-01-2018

Great to have learned something!

Jay_Jiang · ‎05-01-2018

I was under the impression REST API isn't available if you integrated salesforce, is this still the case?

Jay_Jiang · ‎05-01-2018

Doable using an Engagement program. Have 1 stream that has all the content and sends weekly on M-F at like 9am and another stream with nothing in it. Create a smart campaign with recurring schedule for daily M-F at 11:59 pm, smart list is member of EP + constraint Stream is stream 1, flow is change EP stream to Stream 2, wait 1 hour, change EP stream to Stream 1. Essentially you're shifting people out of the sending stream and back into the sending stream which apparently refreshes the next send. The wait 1 hour isn't necessary but probably helps marketo utilise system resources better. To stop converted people from receiving emails, you can create a third stream and use a trigger smart campaign to move people into that stream.

Jay_Jiang · ‎05-01-2018

If you can't use REST API, you can try a webhook + php solution. PHP file uses cURL to get the current contents of a page, formats the content, returns the content to a custom field on the lead. Use the custom field as a merge variable in the email. Webhooks can only be triggered so you wouldn't be able to send large batch emails out.

Jay_Jiang · ‎05-01-2018

If you can use the REST API, you could use the update snippet content API to continuously update a single snippet which is placed in your email. i.e. Grab the current contents of the feed, put it into the body of the API call, send to Marketo, snippet is updated with current content.

Jay_Jiang · ‎04-30-2018

There is a ton of content on how to create html emails all over the web. The challenge is creating a single email that is compatible and looks good across multiple clients and platforms. Succinctly in reply to your questions though: Delete any <script> in an email template. Don't link to external stylesheets. Generally, spam filters don't like these in emails. You can use CSS in the <head> tag. You should put what CSS you can inline as well for compatibility. There are a few email building frameworks which are complex in combining inline and media query CSS to deliver heightened compatibility and good looking emails. Certain clients will ignore certain style rules, it all depends on how good you want your email to look and how perfectly you want your email to display across platforms and clients, it's going to be very hard to cater for everything. Tables and inline CSS are used because they're a good compromise of simpleness and compatibility. Google is your best friend to learn more about email templating.

Jay_Jiang · ‎04-30-2018

Quite easy to do with some html and javascript knowledge. You would also need some Marketo forms API knowledge. A basic scaleable solution would be to use onclick in the <a> tag that opens the lightbox form <a href="#video1" onclick="lightbox(this)" desc="video1">Video 1</a><br/> <a href="#video2" onclick="lightbox(this)" desc="video2">Video 2</a><br/> <a href="#video3" onclick="lightbox(this)" desc="video3">Video 3</a><br/> <script src="//###-###.marketo.com/js/forms2/js/forms2.min.js"></script> <form id="mktoForm_#"></form> <script> function lightbox(a){ var hf = a.getAttribute("desc"); MktoForms2.loadForm("//###-###.marketo.com", "###-###-###", formid, function (form){ MktoForms2.lightbox(form).show(); form.vals({ "hidden_field_name":hf}); form.onSuccess(function(values, followUpUrl) { location.href = " https://youtube.com/watch?v= " + hf; return false; }); }); } </script> You'll need to find a naming convention for your videos so the dynamic redirects work with what ever you put in "desc" There would also be plenty of other ways to achieve what you want though.

Jay_Jiang · ‎04-30-2018

If you must see the program statuses you've set, then you should be cloning an email program for each email to be sent. Multiple email programs can be nested inside a default program for overall reporting. There's the hassle of activating a set of smart campaigns for every email program though if you decide to go down this path.

Jay_Jiang · ‎04-30-2018

If you must - publish the page, visit the page and open your browser's inspector tool to find the class or id for the elements you want to change. In FF, Chrome and IE, you can right click anywhere on a page and click "Inspect". If you're more advanced, you can drag a html wysiwyg element onto the landing page canvas and write all of your code in there including setting your own IDs, classes, CSS and scripts. If you're confident in trying this, just letting you know there are default CSS settings you'll need to overwrite to make the html container style the way you want.

Jay_Jiang · ‎04-29-2018

Do you have Salesforce integrated with your Marketo?

Jay_Jiang · ‎04-29-2018

Are you able to paste your request body? Regarding the 200 OK response, I think Marketo will send that all the time, you need to debug by looking in the response body for "success":true or "success":false. I use Postman for my REST API testing to see this: { "requestId": "6b99#1631472ac50", "success": false, "errors": [ { "code": "609", "message": "Invalid JSON. Illegal unquoted character ((CTRL-CHAR, code 13)): has to be escaped using backslash to be included in string value" } ] }

Jay_Jiang · ‎04-26-2018

We use webhooks to php files to transform Marketo data like standardising phone numbers and States. If you want to go down this path, you'll need a server to host the php file, which most people with a website should already have. Basic code for what you want is: <?php $em = $_POST['email']; $em = array_filter(explode("@", $em)); $response = '{"domain":"'.$em[1].'"}'; echo $response; ?> In Marketo you'll need create a webhook where URL is the link to the php file, Template is email={{lead.Email Address}} and response type is JSON You'll also then need to edit response mappings for the webhook where response attribute is domain and Marketo field is Website You can also add security by adding custom headers to your Marketo webhook like PHP_AUTH_USER and PHP_AUTH_PW but I'd recommend getting a php developer to edit the php code for you.

Jay_Jiang · ‎04-26-2018

Hi, without seeing the actual email template/draft in your Marketo one can only guess. It definitely would not be because of hotmail/gmail/yahoo as Marketo compiles the HTML email before it's sent. Just wondering how you have included the unsubscribe link in your email? <a href="http://{{system.unsubscribeLink}}"> doesn't work, <a href="{{system.unsubscribeLink}}"> works There could be numerous other causes though

Jay_Jiang · ‎04-26-2018

Because pre-fill is on, Marketo will look up the current value of unsubscribed (which will be 'unchecked') in the database and will load the form with the checkbox unchecked and when a person submits the form, they're not unsubscribing from anything. Another way of explaining it, if you have the unsubscribe checkbox hidden and pre-fill on, people can't change the field from 'unchecked' (automatically loaded) to 'checked'.

Jay_Jiang · ‎03-14-2018

I'm unable to add Webex as a launchpoint service - I'm getting incorrect username/password. I'm guessing it's because my login is single sign-on through Office365... Anyone faced this issue before and gotten round it?

Online Status	Offline
Date Last Visited	Thursday

Date Registered	‎10-04-2017 12:36 AM
Date Last Visited	Thursday
Total Messages Posted	675
Likes Received	502

Top Badges Earned

Re: Lead status is overwritten in SFDC upon Market...

Re: New Gmail - issue with button text color

Re: Template Header and Footer not appearing on mo...

Re: Re-adding people back in to an engagement prog...

Re: Template Header and Footer not appearing on mo...

Re: Why does the Checkboxes (plural) form field ac...

Re: marketo certification

Re: One Form / Program for multiple product pages ...

Re: Why does the Checkboxes (plural) form field ac...

Re: How to know the Country of the viewers of my L...

Re: hyperlink in pre header text

Re: Marketo on Wordpress - Form success message

Re: Fear of updating contact information

Re: Track External link & Sync to SFDC

Re: Marketo rounding figures? How to stop it?

Re: Has anybody ever managed to embed a live feed ...

Re: Has anybody ever managed to embed a live feed ...

Re: Removing someone from a smart list in a nurtur...

Re: Has anybody ever managed to embed a live feed ...

Re: Has anybody ever managed to embed a live feed ...

Re: Converting a Landing Page Template to an Email...

Re: Multiple CTA's but only one form

Re: Email Performace

Re: Adding CSS to landing page

Re: "code":"611" returned for 'Schedule Campaign' ...

Re: REST api and Campaign Trigger

Re: Pull Domain Out of Email Address

Re: Unsubscribe Issues with Form Pre-Fill

Re: Unsubscribe Issues with Form Pre-Fill

Webex Launchpoint where login is single sign-on