Toutapp Documents

Sort by:
We don't have the ability to bubble up Bounces if you are sending through your own server.  So if you are sending through Gmail or SMTP servers in toutapp.com we don't have the ability to detect the bounces.
View full article
We don't have the ability to bubble up Bounces if you are sending through your own server.  So, if you are sending from within your Email client, we don't have the ability to detect the bounces.
View full article
Do you see your emails in Failed Delivery with the following message? This means that we were unable to authenticate the connection to your SMTP server.  Most likely, your password had changes recently and you just need to authenticate your new credentials. To do this, go to your SMTP Settings where you should see the same error message: Update your credentials and hit Authenticate and Save to see a confirmation message: Then, go into your Failed Deliveries to try resending those emails.  If you continue run into trouble, please submit a support request here.
View full article
Sending a group email with ToutApp enables you to contact multiple recipients at once with the same messaging. This eliminates the tedious task of copying and pasting the same information over and over into multiple emails. Group email recipients each receive their own personalized message. We also deliver individual tracking statistics for each recipient. Watch this video to to learn more about ToutApp groups and group emails. Click here​ for a step-by-step guide on creating a new contact group (required in order to send multiple contacts a group email). To Tout an email to an entire group of contacts at once: Navigate to the Relationships page on toutapp.com. (If you're using the Gmail or Outlook plugins, you need to go to toutapp.com to Tout a group email.) Select the group to be emailed. Click the Email Group button at the upper-right of the page. Choose an email template. (Note, each member of the group will receive the same email, so be sure the template includes dynamic fields​ in order to personalize each recipient's message with the corresponding information.) Click Preview to review these emails before sending. Page through the emails to ensure each one looks When the email is ready, click Send Now, open up your ToutApp Live Feed and watch as your recipients start engaging with your email.
View full article
Here's what to do if you want to cancel a scheduled email you created in either Gmail or ToutApp: 1) Go to toutapp.com and navigate to the Conversations page 2) Find and click the "Scheduled" filter 3) Hit "Delete" next to your message. This will ensure that your recipient doesn't receive your message.
View full article
To schedule an email to be sent later on toutapp.com: From the Compose window, click the Schedule: Send Now button. Within the scheduling window, select the time the message should be sent and click Schedule. Your email will be enqueued for delivery at the selected time in the Scheduled folder on the Conversations page. To schedule an email to be sent later from Gmail, check out this article​
View full article
To Tout an email from toutapp.com: Click the Compose button at the upper-right on the Conversations or Relationships pages. Type the email address and name of the recipient. Enter the email subject. Select an email template, or write a new message. When your email is ready, click Send to send it. Tout will track when your email is opened and when someone clicks on the links within your message.    
View full article
Good question! But first, what is a "hard bounce"? A hard bounce occurs when an email has failed permanently due to an invalid email address. So how does Tout handle a hard bounce? (1) If emails are going through ToutApp servers, we manage hard bounces. (2) If emails are going through your own servers instead, you'll want to check with your SMTP provider. In this case, Tout isn't notified about hard bounces, but your own service provider does, so you will want to check with them to see how this is handled. Want to set up Tout to go through your own SMTP provider? Just go here​.
View full article
As a company, we work very hard to ensure that our deliverability rates remain high. Still, though, there are certain user behaviors and settings that can trigger emails being sent to the spam folder. Check Your Settings Custom Domain Tracking: This allows you to have all of your tracking links show up as go."yourdomain" instead of go.toutapp. Some email security will see that the email is coming from "yourdomain" but the link is being rerouted to go.toutapp. By implementing custom domain link tracking your emails will look legitmate and have a higher rate of hitting the recipients inbox. Email Delivery Channel: By default, your emails are sending through ToutApp servers. By setting up your own Gmail or custom SMTP you can give your emails the best opportunity to land in a recipient's inbox. Click here to read more about selecting the right delivery channel for your needs. Check Your Email Behaviors Keep your emails short and informal and paste your templates as an email you've written before. More tips here. Avoid overformatted emails, or messages where you're using transactional words. More info here. Make sure you have a fully completed email signature with a physical address. Read up and make sure you are complying with CAN-SPAM laws
View full article
Don't panic: these emails are getting sent out! The reason you are seeing this "Enqueued for Delivery" is because you are using Gmail servers as your delivery channel. Gmail has fairly strict limits on the amount of emails you can send through their platform at one time. More info here: https://support.google.com/mail/answer/22839?hl=en&ctx=mail&authuser=3 So, to ensure deliverability, tout will throttle these emails an extra minute. Again, these emails ARE getting sent out! In the future, if you would like to bypass this email throttling, you can switch to ToutApp servers or set up your own SMTP server.
View full article
Attaching a .PDF is a great way to keep your email short and let your marketing team do the talking. However, sending an email with a large file could prevent your recipient from receiving your emails. Typically, any file over 20MB will be too large to be delivered. However, the size of an attachment you can send via email varies depending on the email delivery channel you are using. When using Tout as your email delivery channel, we recommend files of 19MB or less when sending emails. If you absolutely need to send a large file, try zipping it first or upload it as a trackable attachment in ToutApp.com.
View full article
You can find a list of these 'Bounced' Emails within the 'Bounced' tab on the 'Conversations' page.  **Note** This will only show Bounced emails if you are sending emails through the ToutApp servers - we don't have visibility into your bounces if you are sending through your own server. Clicking into the email will give you more details about why the email bounced
View full article
Once this group is created and these contacts are added, you have two options when sending off this targeted group email: Email selected Using email selected, you can select the specific recipients in this group that you want to contact. This method also allows you to edit each email before it gets sent out. This method is recommended if you are looking to email around 15 recipients or less and would like to edit each email. From here, you can individually edit each of these emails and add specific content relevant to that recipient before this group email gets sent out. 2. Email Entire Group We also give you the option to send an email to everyone in this group and have this personalized information fill out for each recipient. This method is recommended when you are conducting those larger group sends. You will have to head into the group and select Email Entire Group. By doing so, this will pull in everyone in this group for you to email. Here you can pull in the designated template and select preview to get a glimpse of how this email is going to look before it gets sent. Once everything looks good, just hit send!
View full article
Yes. Just CC and BCC individuals like you normally would on your emails. When it comes to tracking, though, our service will be unable to differentiate between who opened your email… whether it was the person in the "To" field or the "CC" field. You can occasionally guess this based on the user’s location and browser, but it’s not an exact science.
View full article
Nope! Each group member gets their own message, and they won't be able to see details for any of the other group members who were emailed.
View full article