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To manually Unsubscribe someone, open up their contact card and click Unsubscribe: On this pop up, you'll find two options. One for "Unsubscribe" and the other to check a box to "Block Unsubscribe": Unsubscribe - This will remove the recipient from groups and fail any existing scheduled emails to the recipient. Block Unsubscribe - This will block the recipient from receiving emails from you and your team. FOR 'SMALLTEAM' & 'ENTERPRISE' ADMINS: As an added functionality, team Admins can enable the ability to sync "Unsubscribes" with "Email Opt Out" in Salesforce. You can find this under the "Admin Settings" page - NOTE: this feature will use Salesforce API calls This functionality will allow you to push any "unsubscribes" that you have in ToutApp, over to SFDC.  This will pull any "EmailOptOut" from SFDC into ToutApp The sync will run once a night, between 8:00 p.m. and 9:00 p.m. PT This is how the contact will appear in Salesforce:
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To get your contacts into the Relationships page on toutapp.com, you can upload a CSV file and have these contacts synced to the Relationships page in one easy upload. Having these contacts in the Relationships page is important because this is what we pull from to auto-fill this personalized information into the dynamic fields​ in your templates. Important: Be sure to make sure you are always importing a name and an email address, the CSV will not import without email address. Also Important: CSV uploads are limited based on the size of the groups allowed in your subscription plan. Professional: 100 Team: 500 Enterprise: 1000 If your CSV file exceeds these limits for your plan, please break into smaller CSVs and try uploading again. Featured Articles: What are Dynamic Fields?​
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Block Unsubscribing a contact will remove them from any Campaign they are on, it will prevent them from ever being emailed again, remove them from the Group/s they are in, and if you have the Email Opt Out sync to Salesforce turned on, it will mark them Email Opt Out in Salesforce. Unsubscribing will remove the recipient from groups and fail any existing scheduled emails to the recipient. However, it will not prevent you from emailing them ever again and will not sync to Salesforce.
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As an added functionality, team Admins can enable the ability to sync "Unsubscribes" with "Email Opt Out" in Salesforce. You can find this under the "Admin Settings" page. NOTE: Contacts must have been Pushed to Tout for this feature to work. This feature will use Salesforce API calls. Requirments Contacts/Leads need to have been imported to Tout via the Push to Toutbutton Must have Salesforce connection with ToutApp Uses API Calls How It Works This functionality will allow you to push any "unsubscribes" that you have in ToutApp, over to SFDC. This will pull any "EmailOptOut" from SFDC into ToutApp The sync will run once a night, between 8:00 p.m. and 9:00 p.m. PT This is how the contact will appear in Salesforce: This is how it will appear in ToutApp:
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To delete just one contact, click on the contact you’d like to have deleted. You’ll see a down trash can icon with the ability to "Delete" them. After clicking on "Delete" - you'll need to confirm the deletion. Note: Removing a contact from a group will NOT delete them altogether from your address book. If you want to delete multiple contacts, select the checkboxes of the contacts you'd like to delete from the Everyone Group, and then under the dropdown list, hit Delete.
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Our Push to Tout button will take a list of your Leads/Contacts in Salesforce and push these contacts into a group in ToutApp. From here, you can quickly send off a customizable group email with ToutApp tracking attached. All you have to do is head into a Leads lists in Salesforce and select the Contacts you would like to push over into ToutApp. Select Push to Tout. A new window will appear verifying these Leads you would like to push over. Select Proceed to Group. ToutApp will add this group titled 'SFDC-......' to the Relationships page on toutapp.com. From here, select Email Entire Group to send this group of contacts a group email! If you need help setting up Push to Tout check out this article about How to install Push to Tout.
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To add a contact manually, just select to Create Contact icon: In this pop-out, fill out the first/last name and email address: Click here​ to learn more about Importing Contacts via CSV.
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ToutApp allows you to create groups of contacts so that you can send personalized emails to multiple recipients in a group, saving you precious time. To create a group in toutapp you will simply have to select New Group. From here you can add contacts manually​ or via CSV​. To learn more about sending group emails, click here​.
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You can have an unlimited number of contacts in your account! Note: Load times across the site may take a little while longer, though, if you have a larger address book or have sent multiple emails to the same contact.
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Unfortunately we currently don't have the ability to export contacts in a CSV file. Our team is aware of the need for this functionality and are working to add it soon. In the meantime, if you select all on the page and copy and paste it into a CSV file it will format the document correctly, you just have to do it one page at a time.
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We are in the middle of a data migration to allow all double-byte characters(eg: 臼) to be uploaded in a CSV upload so we can better support our international customers. Unfortunately since it's a lot of data, and a long process it's creating some issues when uploading letters with accents during the migration. If you are seeing an error message like this, while it looks just like a bunch of Latin, the key is where it says "name =".  Whatever comes immediately after the phrase listed there is what is preventing your CSV from uploading.  You can search the CSV for that phrase and delete whatever comes immediately after. This can happen multiple times, and if this is the case you can also try these steps: for a Mac user: Right click csv file, and Open with Textedit File > Duplicate (⌘+Shift+S) File > Save (⌘+S) In the save dialog, under _Plain Text Encoding_ , choose _Unicode (UTF-8) Make sure to save it as a CSV from your finder Try uploading new file For a PC user: Open Notepad File > Open Choose CSV file File > Save as Append.csv to filename Save as type should be Text Documents Encoding should be UTF-8 Save and reupload Give that a shot and if you continue to have trouble, please send the CSV with a copy of the error message in Tout through toutapp.com/help. You can find the error message by clicking on our notifications icon.
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You can see the contacts you have Unsubscribed under the 'Unsubscribed Contacts' tab within the 'Relationships' page. To remove an unsubscribe tag on a contact (to re-subscribe them), you can click into the contact and hit the 'Unsubscribe' button. You will then get a pop-up message that will give you the option to 'Remove Unsubscribe' This contact will now appear within your 'Everyone' tab on the 'Relationships' page!
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Unsubscribing will remove the recipient from groups and fail any existing scheduled emails to the recipient. However, it will not prevent you from emailing them ever again and will not sync to Salesforce.
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As of 5/1/17 ToutApp will append a block unsubscribe link on any group email over 20 contacts. A block unsubscribe prevents anyone in your Tout subscription from emailing that Contact and it updates Salesforce with an opt-out This is not something that can be removed from emails because it avoids getting Spam complaints and our servers from being blacklisted. Additionally, it helps our users with inbox placement and to avoid bounces. Sending bulk emails without unsubscribe links is a big red flag for our email providers, email filters, as well as the blacklist companies.  If you don't want to have the unsubscribe link added, you will need to send in groups of 19 or less. You can update the content of the link in your Unsubscribe Settings
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To upload a CSV, first create a new Group in the People tab. Click Actions > Import CSV into this Group. Make sure you have at least a name and an email address for each contact in your CSV and that you map to those fields.
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Block Unsubscribing a contact will remove them from any Campaign they are on, it will prevent them from ever being emailed again, remove them from the Group/s they are in, and if you have the Email Opt Out sync to Salesforce turned on, it will mark them Email Opt Out in Salesforce.
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To upload a CSV, first create a new Group in the People tab. Click Actions > Import CSV into this Group. Make sure you have at least a name and an email address for each contact in your CSV and that you map to those fields.
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Sharing a group of leads or contacts with your team is super simple in Tout. 1. Select the group you want to share. 2. Click "Share Options" in the top right. 3. Select the Subteam you want to share with and add notes to notify your team with. 4. Click Share And, when you share this group - your teammates will get automatically notified in Sales Beat.
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Group Emails As of 5/1/17 ToutApp will append a block unsubscribe link on any group email over 20 contacts. A block unsubscribe prevents anyone in your Tout subscription from emailing that Contact and it updates Salesforce with an opt-out This is not something that can be removed from emails because it avoids getting Spam complaints and our servers from being blacklisted. Additionally, it helps our users with inbox placement and to avoid bounces. Sending bulk emails without unsubscribe links is a big red flag for our email providers, email filters, as well as the blacklist companies.  If you don't want to have the unsubscribe link added, you will need to send in groups of 19 or less. Campaigns As of 5/1/17 any new campaigns that are created will have unsubscribe links added to them. If you would like to turn this setting off for a specific campaign, you can do so by navigating to the set up tab for that campaign. Remember, you can also update the content of the link in your Unsubscribe Settings.
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You will be able to edit the unsubscribe links that are sent to your recipients within the 'Settings' page in the 'Timezones & Unsubscribes' tab From this page you will be able to edit any auto-unsubscribes you want added to your Templates, following the instructions below: What is the difference between unsubscribe and block unsubscribe? Click here to find out more! ​
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