Hi,
I have created a large email send. One of the filters is "Email Address does not contain..." When I check the send list all the email addresses with exclusion are still there. I have a smaller email campaign with the same smart list exclusions and that one is working. Is it because the send is too large? Too many exclusions?
Thanks,
Nancy
Please move the thread to Products. This isn't a support space. Move link will be at the right.
4 years later, I ran into the same problem. It's a subtle bug in Marketo and I will file a report.
The simplest way to reproduce it:
Create a Smart List with 1 condition. "Email Address" not contains. Open the list of values and enter something like "accounting@" and a second value of "@gmail".
If you look at the People list, Marketo will ignore the accounting@ rule. But it will enforce the @gmail rule. If you keep adding values like "something@", they will all be ignored because of the presence of that "@gmail".
Workaround for the problem:
Instead of using 1 "not contains" condition in your smart list to combine something@ and @domain rules, break them out into 2 separate rules that you combine with an AND.
[Edit: the issue doesn't appear to affect the "Sales Owner Email Address" field, so it might have something to do with Email Address being a special key field in Marketo.]
Related KB article, from Marketo Support: https://nation.marketo.com/t5/knowledgebase/leads-discrepancy-when-filtering-email-address-contains-...
Interesting. Thanks for sharing!
I knew that Email Contains filters with "@" are treated in a very specific - and I believe: efficient - way, but I didn't know about these consequences. Good to know.