Why can't I send a sample email when I am using segments?
I am putting the "Lead" info, addresses are whitelisted, and I am still not receiving the email. I duplicated the email, removed segments and tested a sample send... It worked like a charm!
I tried sending myself a sample email (both in draft and approved modes) that has segments in it, and I was able to send it. Try sending it going inside lead database. Select the lead you want to send that email to and choose email.
I just tried that too with no luck. The lead I used (test one) was in the default segment.
I have lead tokens used:
That's the only place I am using tokens.
What am I missing?!
I wonder if it's not resolving because the default values in the From Email & Reply-To email. Try defaulting those to an actual email address instead of edit me; where the initial lead owner should work, it may not like that the default wouldn't.
I just tried to remove all variables (merge fields) from the email and kept all text static across all segments.
If I send a sample without a Lead assigned, I get the default email, which is cool. But, if I assign a Lead, the sample email does not get delivered. This is baffling me.
I won't risk using segmentation if I can't test it first.
Did you follow JD's idea? I think putting a default address (the Marketo admin?) in the default field - currently shown as "Edit Me" - should be your first step.
hopefully one of the first things you checked - but even though the lead meets the segment criteria, does it have a lead owner with first/last/email?