Preparing for a prolonged Salesforce outage

Ron_Ares
Level 2

Preparing for a prolonged Salesforce outage

Our Salesforce instance is being migrated to a new data center in a couple weeks and I'm looking for best practices on how to prepare for a prolonged outage (~36 hours). We aren't expecting any changes to authentication or credentials due to the move.

Marketo Support says to disable the sync, then once SFDC is back up, enable the sync and run a batch program to sync any leads with a flow action. Is the batch program necessary; won't Marketo hold sync events until re-establishing the connection?
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Josh_Hill13
Level 10 - Champion Alumni

Re: Preparing for a prolonged Salesforce outage

I'm pretty sure marketo will just sync what is pending, but you might have to review the list of notifications to ensure that your syncs do work.

Marketo will NOT re-send Tasks that were attempted during the outage.
Anonymous
Not applicable

Re: Preparing for a prolonged Salesforce outage

We had downtime before when we exceeded our API usage accidentally. 

I believe lead creation and updates were queued and sent over once synch was restablished.