We recently created new program channel Event-New that we are using to capture some additional member status. In our CRM (Salesforce), we have several pre-defined Campaign Record Type (Private Label, Partnership, Speaking Engagement, etc.). It was pointed out to use that when we activate the Marketo --> Salesforce Campaign Sync, the Campaign Record Type gets updated to Event-New (the name of the program channel). We never noticed this before so wondering if this something new. We reached out to Support and was told that this was normal behavior when using the native Salesforce Sync and that there was no way to turn that part off. Is that true? Hoping someone has a some recommendations on best practices - should we create new program channels for each of the Campaign Record Type or not use the native sync function and instead use Flow steps to update campaign member statuses in Salesforce.
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